As a starting point, you should check the frame to see if theres any damage. Now I am even more curious if the new adapter for the non drive side will also solve the problem. Im in the UK. Hi Ray. Specialized SL7 with Kickr 15/16 and Thru Axle adapter. I have managed to bodge a fix using some shims but its great to know there will be some revised adapters available as a permanent solution. In the interim this support request will be placed On Hold which will allow us to provide you with updates as they are available. I cant imagine what would make the 0 different from the 1, so I am guessing your list is right? In my email to Wahoo, I provided a screen capture of the compatibility list from a 9 November 2020 archive of Wahoos website that clearly establishes that 2021 Domane was not on the incompatibility list published on Wahoos website, even a full month after my purchase of a Core. 3. I also received the same message Anxiously awaiting a new part for a bike I already have. Basically the frame touches the Kickr even with no adapter fitted, so there is just no space to fix this with an adapter modification! Its a little tricker to seat, but seems stable once I tighten up the thru axle. My 2021 AL5 Domane seems to fit ok on the kickr, but im still going to apply for the new adapter. Anyway by the time it had turned up I had been digging around and spotted Ray using his ultimate on a KICKR. After all, this is not a Tinder date rubbing was not appreciated. I cover all the units to buy (and avoid) for indoor training. GW I have a Domane as well, no additional updates. Were also still waiting on a timing confirmation for when they will be included in the box with new Kickrs let you know as soon as I know. The adapter turned at the frame side instead of the Kickr side. Please let us know if you have any questions. In the end, when getting my permanent replacement once some stock re-emerged, I just got a H3 which is great with both the Canyon and my Plasma 3 TT bike (which has known incompatibility with the Neo). I have ordered a nylon washer as a more permanent fix. Its as simple as that. Thanks for this useful info. Looks like Wahoo copied my solution to make the frame pivot in combo with the Climb . Heres their latest reply, dated 28th Jan though ? Is anyone actually using the kicker /canyon in this configuration? Really curious to see how their solution performs because it looks like the are both metal. Im pretty sure by now anytime a company receives a long e-mail from me, they know its unlikely to be good news. To make life simpler going forward they need to agree standards. I have a 21 Trek Emonda SL6-Pro. 2020 Cervelo S5 the driveside spacer has a slight pattern on it. Prior variants, like my lovely 2016/2017 variant arent impacted at all. Why are trainers not able to fit within the bounds of a rear wheel? Such a shame that the design of the entire axle is gimped. No problem, the product comparison data is constantly updated with new products and new features added to old products! Which isnt to say that Wahoo or Tacx or Elite needs to send out pre-production unannounced trainers to all the major bike companies to validate, because honestly, thatll just result in leaks. If you pay attention to your adjustments when on the trainer, place that info on a note nearby, you can easily reverse the settings when you need to pull it off. First things first, Ray: Thank you so much for this article, it was really helpful for me to aware before mounting the bike on the trainer. The investigation is still ongoing to determine if their recommended revisions can be made. The alternative is grinding the Kikcr frame but this seems too drasticthe alternative alternative is using my Inflite instead! These new adapters will be made available to any customer upon request, via customer support, for free. Ive not ridden the bike on the trainer yet and Im now considering what to do. Juts received an email from Wahoo that they will be shipping me a new set of adapters and its free. And in fact, unofficially the 2019-2021 variants can be solved by simply turning the adapter around and using the 135mm side, which eliminates any unwanted rubbing. I have a 2021 Ultimate (rim) and bought a Kickr Core in December. However, this process takes time. This has been the case for me on two different Kickr trainers (2017 and 2020) and two different bike frames, each with different drive trains (make and number of gears), so I dont believe this anything to do with the new Kickr axle adapters. I own a Trek Domane SLR 6 Disc 2017; Thru Axle 14212; The non-drive side (Adapter D, as referred in the manual) has enough clearance; however I would be worried about the teeth bite marks left in other users here from what I can see in their photos. Original Drive Side 142/148 Adapter provided with the KICKR/CORE I got the same reply. Thanks. link to support.wahoofitness.com. (one step forward ). At the end of the day, what they stated above was accurate and verified by them prior to and after publishing of this post, which noted that production would begin soon. Im headed to Paris what do you recommend for training or sightseeing? And I cant imagine the Neo has to be quite than long at the front. Here it is for the record: Late in 2020 several bicycle manufacturers updated the frames on a few bike models that resulted with them being incompatible with our 2017 through current KICKR and all versions of KICKR CORE. Kickr 16 replaced with one with native thru axle support and all is good! Since the adapters werent yet available (nor was there any stock of Trek Domane here) I ended up buying a kickr and a different temporary bike. I just received my Wahoo Kickr Core today and noticed when setting up with my Ultimate CF that there was zero clearance between the Kickr and the frame on the non-drive side. Both Canyon and Wahoo were a bit huh? when I contacted them about it, but the wahoo guys did say using the 135mm on the borrowed KICKR I was using was a possible solution. Will you test our product before release? Needless to say, I was not happy. Important note though that as of today January 20th, 2021, Canyon hasnt however finished the approval of this axle adapter flip-around, nor, the upcoming new axle adapter. I went back and forth with Trek & Wahoo multiple times, getting different answers each time. Ray (and I guess to some extend wahoo), thanks youve certainly put my mind at ease. I would have just waited it out, however my 2021 Trek Madone SLR 9 ETAP will be here this week too..I certainly wasnt willing to put my brand new SUPER EXPENSIVE bike on my WahooI was already using a 2021 Trek Madone SLR on my Wahoo and it wasnt having terrible issues, but it did chip the paint slightly on the dropout. Assuming none, then flip around that adapter and use the 135mm side for now to keep things safe. I first contacted them few months back checking re kickr compatibility and Trek Domane before purchasing either. 4. I contacted Wahoo today and waiting for their response , on either providing the new parts or indicating any other option available; Ill post any updates. I have also had the same issue with their support staff. So I might be looking in a 2nd bike to put on the trainer instead. They also changed their website several times regarding the emonda & domane issues. Look at what 4iiiis does: they offer a PDF template you print and stick to your frame: link to 4iiii.com, Companies like Wahoo and Tacx could offer something like that and simply say if your bike isnt on the tested and approved list, print this, measure for 5mm clearance here and here. I went back and forth with Wahoo about my 2020 Trek Checkpoint SL5 in Nov/Dec to eventually be told, after many photos, that my Kickr 17 was not compatible. and of chocolate macaroons! Ok!! Great to hear some are shipping already, it helps clarify what very soon means! Just fitted to my Kickr V5, very straightforward process and no problem with axle width. If I change my Kickr to the 142 thru-axle setup, that would make it too wide for my bike, right? Further on this point, I contacted my local Trek store (who is Wahoo retailer) and they informed me that they only received a service bulletin related to Kickr/Core compatibility issues on 7 January 2021, which is more than three months after I purchased my Core. I got nowhere with Wahoo really. Or just simply want to see where I swim/bike/run? Thanks for the article. Me too, thanks to this thread I registered a ticket with Wahoo in April and got the same email yesterday saying we need your shipping address and the adapters will be shipping very soon! Id happily add some pictures but I have the impression that I can only add one so heres the picture of the chipped 142 mm adapter. To make the kids mountain bikes fit I resorted to removing parts of the plastic housing from the trainer and I bought shims to take out the gaps. I really hope this is the solution. Id not spotted the kid year releases on this subject. Ive contacted Canyon support to be advised Two considerable chunks taken out of my bike on the drive side. Yeah mine was the team issue and I have found a low tech solution by putting the red of the trainer up on blocks. As I recently bought the wahoo kickr v5 I will hold out on buying a giant TCR as I would like my new bike to also fit my smart trainer. To those wondering if it was causing damage or not, I really had to push to get my 21 Domane to seat. While Im here, Id like to see cassette spacing adjustment on a trainer and not have to adjust bike from wheel to trainer to wheel. Should I contact Wahoo support ? I am currently using my Ridley Fenix sl disc, with thru axle, on a 2020 trainer, but Ive noticed just lately when Ive been swapping it for my wifes Scott with QR, that when Im swapping the adapters the cassette side adapter has started to become very difficult to get out, that difficult that I need a screwdriver to prise it out, but I also noticed when Im tightening up the thru axle you can see the frame and rear mech pull in quite a lot? Seems to fit fine to the hanger, although there are some small marks on the frame that seem just like a layer of paint. Thanks for this article, super interesting. From what Im seeing in your videos, your indexing is slightly out on the trainer, which is not surprising. It seems Di2 trimming is more complex than the manual way. Hi Luca Just requested my parts for my Madone SL7 2021. So while both Canyon and Wahoos site just blanket list Canyon Ultimate with rim brakes being incompatible, in actuality its only certain newer model years. I just lifted the bike a few time and it was enough to create a bunch of carbon dust where the adapter meet the frame. The Snap is OK, but nowhere near as nice as the kickr. Unfortunately, Wahoos customer service on this issues has been absolutely horrendous, from my experience with this. Thank you very much for this information. My nondrive dropout doesnt have a single mark, scratch, or ding. The H3 is perfect with both (and the cheapest of the three top level trainers win win!). I never received a tracking number after confirming my address, however, the part showed up quickly after my email exchange. I take things to a whole new level of interactive depth! We will provide you updates when they are available however we cannot offer a timeline for availability. I can confirm that it does indeed affect the TCR Advanced disc models too as I have just checked. Thanks for flagging this. You WILL have to keep reverting back to the original non-conical threaded nut to use your original QR adapters unfortunately. But the best news here is that Ive now got a post I can point to the next time someone watches one of my Wahoo trainer videos telling me my Canyon is gonna shatter. Information online to the contrary is unfortunately not correct.. My new adapters went back in the packet and Im using a custom made EN16T drive & non-drive side adapter which allows the use of the original threaded nut so therefore its easy to swap between 12mm thru axle and QR bikes. A boatload of e-mails back and forth and I finally had my answer. I have no idea why theyre so beloved in the fitness community other than great marketing (and first to market with BLE + ANT+). I then tried riding the Kickr for 1 minute without resistance to check everything was ok. If it was being caused by just putting the wheel on or putting the bike on the trainer, then it would be on both sides. Canyon hasnt approved anything and basically told me the problem can be solved by not putting my bike on the trainer. Unfortunately we are unable to provide a specific timeline or estimated date for the availability of these adapters at this time. Going to the farm and picking fresh produce! (The e-mail included half a dozen links to both Wahoo and Canyon pages showing numerous inconsistencies in the wording and naming, including a reference on a single page that pointed to a mostly internal reference model number for the Canyon Ultimate CF SL). I received the following response from one of Wahoos Support Supervisors last week: [The adaptors] have now been approved by all manufacturers, but we are still a few weeks from receiving the adaptors at the warehouse and shipping them to customers.. A summary of my experience is below (sorry, its a bit TLDR). Wow, Im surprised this issue is not more talked about. Same here. My solution was an nylon washer on between the adapter and Kickr. I have the same paint missing on my 2021 Madone SLR Disc. Dont mind all the wax flakes in the pic. Are you willing to review or test beta products? It may be that your thru axle is too tight? Is there anyway to use the Canyon Ultimate Rim with a Kickr Core as of yet? I wondered about this. For realz though, they said itd rub your frame and break it and indeed, some Canyon Ultimate users had started noticing this back this past summer. I purchased the same cassette as the one on my bike to avoid having to change my derailleur set up. You could try flipping the adapter as Ray suggests but (if my logic is sound) that will mean the clearance issue will be back. They only need to share the interface surfaces. The bicycle manufacturers provided their feedback on the first run of these adapters and it was determined that additional revisions to the design were required. I also have Ultimate cf. They have contacted the local rep who said it only affects Trek bikes but Wahoo own website list the following: Im from out of the country and will be visiting the US, whats the best triathlon shop in city XYZ? FYI my recent response from wahoo: The correct wording they should be using in their responses is: At this point, our adapters have been delayed further while we work with bike manufacturers to ensure it meets their specification.. The HR Tickrs 2 and X2 are useless!! They truck in a boatload of sand and setup a beach right in the heart of Paris on the Seine. I would agree with you there. Original Non-Drive Side 142/148 adapter provided with the KICKR/CORE, Part 1 replaces the old/stock non-drive side KICKR 142/148 adapter (#5) link to we.tl. They gave me a time frame that those kits will be definitely available by fall 2021. Based on Rays article, I too sent Wahoo an email asking for the adapters. It states that a new adapter will be available in about 6 weeks. Want to compare the features of each product, down to the nitty-gritty? Any idea what the issue is with the TCR? We sincerely apologize for any confusion. More importantly, both Wahoo and Trek agree that you should NOT be riding the 20/21 Domane on the Kickr, and CAN request a replacement. I have a 2016 slx with this issue.. It doesnt rub on my Domane SL6 Disc either although others claim there is running. Ive contact them a long time ago because the dropout om my Venge was getting damaged by the adapter. Tacx has not updated their compatibility document in a long time and Canyon cannot give a straight answer. I had just acquired the Kickr V5 (2020) in October to go with the insideRide for my 2020 Domane SL6 when I read about rubbing. Do you know if we can go ahead and request the replacement parts? Does anyone have any recommendations for another smart turbo thats compatible? I ran into the same problem and caught it early enough that it only scratched the paint. Ive tried the Tickr line before and always have connectivity issues. This thread from 2017 describes the same: link to weightweenies.starbike.com. Technically it is trivial for the trainer companies to test every bike. On 2 February, Wahoo asserted that the published incompatibility list is Known Incompatible Bikes and stated that it is the responsibility of the end user to ensure compatibility of Wahoos product with bike frames. Ok, so parts to solve this compatability issue arrived and been installed and seemed good. Hi. They could easily have a narrower dropout contact point in the case of the KICKR. Swapping the bike multiple times a week doesnt seem to be a good option. If I have done right, please consider modifying your article to show that we need to turn around the non drive part and use force to put the bike in. They said it would rub the frame, and then the frame would catch fire and give your riding buddies Syphilis. For the kids MTB I also had to remove the rear disk calliper! However, getting all of our stuff into our apartment was probably even more fun. Well, heres the skinny on all my favorite training locations complete with maps and downloadable routes. The washer is only 1.5mm thick.. I think the frames having the real issue are seeing the dropouts being chewed into, more than just superficial paint scratches. I have just purchased Kickr Core and I am now realizing there is a compatibility problem with my Emonda 2021. Ive never heard of a wheelset not fitting. I agree it would be very helpful if their Kickr bike compatibility info (not even a wahoofitness.com link, instead it links to some strange third-party website: yonyx.com) was more specific w/r/t to the specific models and what the issues are with each. In general after doing everything I found out here I need to use some force to put my bike in. Hi Ray. I just had an answer from Canyon, I was advised I can continue to use my bike but indicated not to use any Wahoo trainer. Im in the same situation my Canyon Ultimate with rim brakes already damaged. You can click here to Subscribe without commenting. Yeah, Im not sure what/why Wahoo would say anything is inaccurate here. Are you coming to Paris? 26mm x 19mm of varying thickness. Secondly, do you know what paint wear leads to? However, that didnt seem to be the case for me and my Canyon Ultimate CF SL. In fact, they can even see that in the comments section above, when two part orderings they had sent me were typod (by them), and then a reader noticed, and I confirmed with them, and then fixed (all shown in the comments above). Turns out, only the 2019-2021 variants of the Canyon CF SL rim-brake versions are actually impacted. The closest oceanesque body of water with sand is roughly 200 kilometers away and the water there isnt terribly warm either (the nice stuff is down south). Your order attached to this support ticket request #XXXX has been shipped! I have several customers with 2021 TREKs waiting. I have Cervelo 2019 which is the first year when they started making that new S5 frame, so I think when Wahoo saying Cervelo S5 2020, they mean 2019 and up. However, having new trainer units ready to roll to the major frame makers as soon as a product is announced would be helpful so that incompatibilities can be found quickly and documented. I bought in US, but live in the Middle East. Lets make this clear up front Paris is nowhere near a beach. Is the added 5mm a legitimate stress to the frame? Must say wahoo support has been really good with this. I asked wahoo for an update on the issue as I am planning to buy a giant TCR disc. Id had the KICKR 17 in the summer of 2017, then the KICKR18 and KICKR CORE from the summer of 2018, and then the KICKR2020 from mid-summer of 2020. No problem, here's the platform I use - you can too! Slightly odd, but Ill take that and delighted to get my new bike onto my Kickr, finally! Off to look for damage now. Conversely, the Polar H10 has been rock solid for me and my spouse for years. We literally went back and forth half a dozen times with the individuals overseen this, both before and after it was published to ensure it was crazy spot-on accurate. Seems the delay might be because the affected manufacturers are involved now or more so than before. Update: I took a look at my driveside on the trainer. Now, sharing my experience about my bike having clearance issues in the drive side; KICKR V5 arrived today, however, I only opened the box to get out the Thru Axle adapters (C & D) and conducted some tests with them. Initially, Wahoo seemed to be responsive and helpful, but it quickly turned to blaming me and other excuses. Good Luck. I have the exact same issue with 2017 KICKR. Unless you have forgot, we are in a global pandemic. Wahoo sucks big time lately since they cant make reliable heart rate monitors. On my aluminium bike it rubbed a bit of paint away which is not a big deal. Same with Campagnolo freehub no update what so ever. I have contact Wahoo who say the adaptors will be sent to retailers to distribute but speaking to my local retailer he knew nothing about the issue. I swim, bike and run. Wahoo seems to only list the Advanced Pro 0, but you list all TCR Advanced Pro. Its torqued with a torque wrench to 10Nm as required by the frame manufacturer. I have a 2020 Emonda Disc and had a Gen 2 Kickr. Do any of you have the same issue with their support staff? Most of the time. But added to the 130 side of the adapter it adds the necessary clearance without having to flex the frame outwards and still leaves enough of the axle adapter showing to sit the dropout on. Im curious if there have been similar issues identified with any of the other major competitors in the mid-high end direct drive trainer space? Has anybody from the UK received the revised adapters yet? But, now I am confused, because my bike does not have a thru-axle, so I had used it on the Kickr with the standard 130mm quick release skewer. Makes it sound like theyre accepting defeat on this one. Owner of a 2019 Canyon Ultimate SLX (rim brake) and a newly purchased Wahoo Kickr V5. Than (after a ride) I noticed that the new axle nut is shorter and does not seem to hold the free hub in place (explains why shifting was dodgy). i think I will wait to see how things go before putting it on the trainer. Good to have that overview and covered by Wahoo. I have a 2021 Ultimate (rim brakes) and I bought a Kickr Core a couple of weeks before Canyon acknowledged the incompatibility issue. Now that i look again i see that the washer is for the drive side. They will also provide those kits for free. I tried solving it by cutting out part of the trainer (the trainer is 5 years old and it was just empty space covered by a cap so I thought Id just give it a shot).