I re-ordered a new pair of the same sandals on the website shortly thereafter. Me and others have had a nightmare experience. Some people at the event bought multiple pairs (ok, lots of people did!). I also ordered the Green (from the Schutz website). Very sleek and classy but sexy shoe. I mean it. I had initial concerns that my foot might slide to the front or sides, as this is a very delicate shoe, with not much to itwhile I agree that an elastic ankle strap would be more helpful - the shoe stayed on with no issues. In case youre not familiar, Alexandre Birman is a famous shoe designer, whose highly covetable shoes are worn by every celebrity youve ever heard of, and loved by The Style That Binds Us as well! Because of the colour and design all you see and notice is the sparkle of the gems. Combat-boot-inspired (but still feminine), these leather lace-up boots are a style, Rounded toe, lace-up front, removable shoelaces, combat-inspired silhouette, Approximate measurements: Heel 1-1/2"H; Sole 1"H; Shaft 5"H; Opening circumference 9-1/2", Measurements were taken using a medium size 9; measurements may vary depending on size, Leather upper/lining; synthetic insock/outsole. The Shutz brand runs true to size but the PVC area for toes is larger and looser. I attempted to return their error and was denied. Great purchase! You need to size up on these. They run true to size, but I have a very narrow foot. And I'm rough on shoes! I have never made a review before but i am sorry this is just made me so mad. Get sneak previews of special offers & upcoming events delivered to your inbox. This is your outfit. I have a lot of shoes, I buy a lot of shoes. But these have managed to withstand my roughnessno tap on heel needed yet! Size up a whole size! Love Shultz brand. the shoes are absolutely NOT true to size, which would be fine if they allowed you to exchange sizes but they do not.There is no holiday return extension as most stores have so that you can buy Christmas gifts and return them after the holidays. I have these in black and neutral. Let us know. I love them! With these heals your ankles are invisible so the illusion of legs for days is darn right awesome. Previously recorded videos may contain expired pricing, exclusivity claims, or promotional offers. I am so annoyed! I wore them for about four or five hours then my feet were done. I thought this company was reputable as it is sold at Saks, Nordstrom but it's terrible quality and even worse customer service. Oops! Danced till midnight on concrete and yes, my feet and legs were killing me the next day. Both 100% make an outfit and bothalways fit. Very comfortable shoes! Asian & Pacific Islander Designers & Owned Brands, true to size but leather ankle holder looked like it has been used 50 times. I might reorder in an 8.5. See something questionable or offensive? Thanks for following! I have asked them to explain why I was not fully reimbursed given that the return was due to a defective product. I usually wear a 6.5-7. Verification can help ensure real people write reviews about real companies. For this price, you can't go wrong. El almacenamiento o acceso tcnico es necesario para la finalidad legtima de almacenar preferencias no solicitadas por el abonado o usuario. If you have any doubt about what size choose, do not hesitate to contact us. I read the reviews before purchasing and they were spot on. Please select all the ways you would like to hear from us. The neutral suede has turned out to be the best ever in terms of complimenting my darker complexion. Schutz won't reimburse fully for defective product, They sent the wrong size and won't take them back. I received my shoes and they are LOVELY. Bunch of Thieves!!! I might reorder in an 8.5. The heal placement, pitch of the heal and support is incredible. Sleek, sexy, stylish and best of all, comfy! Same review as other Schutz shoes from my same order: These are as lovely in person as online, but they run at least a half size small. Tus datos personales se utilizarn para respaldar tu experiencia en este sitio web, para administrar el acceso a tu cuenta y para otros fines descritos en nuestra privacy policy. Love these shoes, but alas one should not dance the night away in 4in. Your email address will not be published. I might reorder in an 8.5. QVC's Privacy Statement does not apply to these third-party web sites. I ordered sandals for my wedding. I finally got someone to respond to a chat on their website, but they offered very little help other than an apology- still have not refunded me or sent merchandise. Awful time getting a hold of customer service. Am usually a 7, ordered a 7.5 and they are barely long enough for my foot. Darn! They have no support whatsoever and your feet are hurting badly within minutes. Horrible. Schutz has a very similar aesthetic, at a really smart price point. B Brian Atwood, Stuart Weitzman, Charles David. Take a look at our shopping guide or contact us: Monday-Friday 9-20h CET. This is a problem with their own site and customer service, and I am paying for it. Hottest Jewelry Trends Seen During NYFW , how to get your start in the fashion industry, a stylist's guide to organizing your closet, executive & professional wardrobe styling. I wore them twice so far, and just love them! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Great quality. Darn! Customer service is nonexistent; you have to REQUEST a return if you want to return anything, and customer service doesn't respond for WEEKS. Most bloggers feature the Manolo Blahniks. We are talking about the Brazilian shoe brand, Schutz! Very on-trend and very classic at the same time. Great with a dress or jeans. Anyone can write a Trustpilot review. I hope others have found them wearable - but, alas they were a fail for me. Enjoy! The most comfortable heel I own! So I took them to a shoe repair shop to have the strap across the foot narrowed. I have a narrow foot; size 7-7.5 in flats, 7.5 in heels, and the 7.5 was too small on me. The heel height is perfect and the arch support is moderate. So bad, I can't imagine ever looking at this brand again. This is obviously, not a shoe that I would wear to do a lot of walking in. What is Information Technology Explain with examples? This Schutz brand is defintily the way to go if you love this look! I have ordered 7,5 for my 7 size, they are fit normally, but if they were 8 size may be they'll be more comfortable. Do you read your comments? I wore it from 5PM until 2AM for a wedding, which included a lot of walking and dancing. My foot actually doesn't touch the shoe when it's on. Having said that, if I wanted to buy the PVC for the look I would 100% buy the Schutz brand. Dont order from them because if something you cant return . Sin una requerimiento, el cumplimiento voluntario por parte de su proveedor de servicios de Internet, o los registros adicionales de un tercero, la informacin almacenada o recuperada slo para este propsito no se puede utilizar para identificarlo. The Manolos run small. i don't think you could even break them in. I horrible customer service. I received a pair of shoes that were so wide that I could have put two of my feet in them. I shouldve read the reviews before purchasing anything from here. The heal placement is also different. Im so glad to hear that, Pam! Fit true to size. Enjoy! They are a pretty shoe and a nice neutral color, I ordered the lightwood, that I plan on wearing with dresses. You've run out of room for more hearts. But I returned because the material is not high quality. Detailed with Alexandere Birman's signature-yet-understated knots and designed to provide plenty of boost, these sophisticated sandals will be your next going-out go-to. I order a GREEN avva shoes.then I received RED Avva shoes in the mail. Any heel Ive ever purchased has been a total nightmare. The Schutz isnt as comfortable but not to the untrained foot! Gorgeous, statement shoes that are well made and have a price point that works for almost everyone. We cannot recommend this brand enough. Your email address will not be published. Worst purchase. These are very narrow and seem to be on the smaller side,but the strap across the toe is actually too wide. really cute. Unfortunately my pair had a very noticeable scratch on the top strap so I'm doubting the quality of this brand or retailer. They didnt fit because the sizing is incorrect and I am now stuck with 170 dollar shoes that dont fit me and they wont exchange for the correct size. Really horrible shoes and even worse customer service. There are a few things I invest it: designer handbags and designer shoes. love them!! >. Should have bought a half size smaller. I would do 0 stars if i could. Otherwise, I'm satisfied with this purchase. So they cannot locate the correct tracking number. I have a narrow foot; size 7-7.5 in flats, 7.5 in heels, and the 7.5 was too small on me. I have narrow feet, but these were excruciating across the top of the forefoot. I purchased these shoes and the first time as I am about to wear them to a wedding- the front strap broke as I was putting them on. True to European sizing. Save your hard earned money for a retailer that deserves your business. Not only were these painful to the structure of the feet, they also peeled a good amount of skin off my feet. For the latest in luxury brands & exclusive collabs. Find recent orders, do a return or exchange, create a Wish List & more. No response. I have found that Schutz sandals run about 1/2 size small, so order up. I want them in every color. Absolutely terrible customer service on their end. Received multiple compliments. Beautiful shoe, but doesn't fit well at all. You cant reach anyone by phone only email, and all you get back is an auto-generated email. Ordered these based on all the rave reviews, and while I usually am fine with level of quality of Schutz shoes, these really missed the mark. Ordered a size 8.5 (up from my usual 8) and fit perfect. Inscrivez-vous pour recevoir les courriels Shopbop. Gestionar el Consentimiento de las Cookies. These are like a nude almost taupe color. Not much arch support for my foot but didn't expect it with a heel this high. I'm very upset I wasted money on these shoes I will never be able to wear again. Your email address will not be published. If you would like to get on our Event list, we would love to have you! Why? Ill be getting a refund if ever, bc I get absolutely no response back. A very expensive and painful single wear. The platform makes the shoes easy to walk in. All shoe sizes are wrong!!! We're sorry.This item is not available at this time. However, if they were ones that 'gave' over time (which I don't believe they would - very stiff) I would size down a half. I bought a pair of Manolos and a pair by the brand Schutz (Megan Markel is always seen in this brand) to compare the two. Pretty shoe in all colors. I found this style to be larger & roomier than I'm use to. Required fields are marked *. I always enjoy your newsletters! Required fields are marked *. 20092022 - Zappos.com LLC or its affiliates, Be the first to shop the newest home stylesnow on Zappos!, Say Goodbye to Stress with Our Back-to-School Guide!. I was able to chat with them online, and now am unable to do so. Disgusting disgusting disgusting avoid avoid avoid this company like the plague. I received the shoes which were too small emailed the company several times the wrong date of order was typed on my packing slip and will not accept my order number or my email address. I love the shoes but because of the height, they are not great for hours and hours of wear. And BAD customer service! It is wildly popular in Brazil, but a little less known in America. Worst experience I have ever had dealing with a shoe company. However, I always invest in the forever wardrobe staples. I found them to be true to size and very nice in quality. Shop Now! I recommend ordering a half size up. If they do return, they don't return taxes you paid and charge you twice for the shipping a double price! So comfortable! Schutz shoes run 1/2 size small, so order up. I cant even sell the shoes because the straps are too short. But they run small. but run half or even one size smaller. The product was defective so I contacted Customer Services right away upon delivery. Comparable to the Manolo Blahnik 'Chaos Cuff' sandal at a fraction of the cost. These are as lovely in person as online, but they run at least a half size small. Normally, Schutz sizes are small. I would give no stars if possThey say they have refunded my money but the money has not actually been refunded. Awful online business they say to call but theres no phone number on the website, i ordered my grad shoes from them and they got sent to the wrong house, trying to get in contact with someone is impossible, when i finally did they told me they would talk to the warehouse and email me tommorow, they never did and i had to go to one of there stores far away to get shoes and still had to pay for a new pair and then they told me to return the other, if i could give less stars i would, i also ordered them on may 17 and they still wernt delivered, awful buisness to try to contact and they probably dont even care. I'm a 7.5 and have a narrow foot. I plan to buy in a variety of colors. I went one size down and these fit me very well. The shoe is a full size too large so I am ordering the tan color in a seven. They were slightly long - but probably not enough to size down. When we get excited about a designer or store, we cant keep it to ourselves! Dispatch is so long, customer service is horrific and fake, shoe quality is so bad, comes up small, I have never come across a company this bad. Ordered the Lightwood color. I am frequently in heels for work and personal life, and will say these are among the more comfortable heels I have worn, especially considering the height and construction. Livraison internationale express GRATUITE et retours FACILES, Livraison express l'international GRATUITE, Shopbop, Congo - Rpublique dmocratique du Congo (CD). The 'neutral' color looks to be light mauve to me. Oh and they are totally sexy! I will never purchase another pair of shoes from Schutz. Can never have enough cushion if you ask me. During a wedding. These sandals are so cute and comfortable. I placed my order and received confirmation and then shipping info in a very timely manner. I am size 38 (or 7. Your email address will not be published. I chatted with someone from customer service just to gauge their responsiveness and the person was very nice and informative. You can sign up here! PVC shoes are all the rage right now. Normally wear a 7.5 and ordered an 8 based on other reviews. Had to go up a half size. I eventually had to call a local store in Beverly Hills and was told to send the boots to their store. Bogus company dont waste your time or money. I loved the style and the color in nude. They are now refusing to refund me and stating that they cannot track the shoes. So uncomfortable I thought my feet were going to fall off. Sizing may vary depending on the model. Its a pretty and sexy trend. Have you heard of it? Companies can ask for reviews via automatic invitations. They have no cushion at all. Wore them comfortably for 8 hrs. Each pair of the PVC Manolo Blahniks cost over $650. Ill never order from this place ever again!!! These are the most uncomfortable sandals I've ever worn. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Darn! Shoes are really cute and I sized up half a size as per reviews and they fit well. Good support in the arch. My shoes turned up and they were too big so i sent them back, and it has been over 3 weeks and still no refund, i have emailed them so many damn times, and they haven't even replied, one time i emailed them saying i have sent back my shoes, but haven't got my refund and they came back with a return label, i have already done that. All reviews are published without moderation. Not a lot of money for a shoe that looks as nice as the high end brands, so glad I bought them! I ordered shoes and never received them. I ordered a pair of size 9 boots in September and when I decided to wear them in December they were extremely large. You minds well wear razors. This is because when you go back to their site to find your return label, it just generated a whole new one. Thats how uncomfortable these shoes can be. Beautiful shoe! My mother puchased these shoes for me for Christmas (a size 8 and I am true to size). Claim your profile to access Trustpilots free business tools and connect with customers. These shoes have GREAT quality, which is matched by a sharp price point. Customer service doesn't call back or email back. From now on buying my boots from Freebird by Steve Madden!! This company needs to be reported. Love this shoe! I am very happy with my purchase, I highly recommend them. They said that given the product was defective (I had sent photos), I could return it free of charge - which I did. The neutral is a beautiful color and suede. Followed-up again last week and no response.Do yourself a favor and avoid this company. I was about to give up, but saw that it came in 5.5. I had to chase them for the reimbursement of the first pair. Save yourself the hassle and skip these. Oh and dont dare buy a size youre unsure of online with a final sale - they will try to deny you a return. Log in. I needed them for a wedding, the shoes are now oos online in my size after waiting over a week since my return was processed by them, and no idea when. We curated a shoppable edit of our favorite shoes by Schutz!!! Copyrights 2021 KPI Media LLC. They did not cause any discomfort as other heels typically do. I sent them and email, I got a reply saying, theyll get in touch with me in 2business day and I still havent heard back from anyone. I thought this was a reputable USA shoes company, but Im disappointed with the shoes and customer service. No return from Canada! We love them so much that we recently held an event with Schutz at their Madison Avenue store to kickoff NYFW! So pretty and perfect! Sad but true. They looked great and made my legs look amazing! El almacenamiento o acceso tcnico es estrictamente necesario para el propsito legtimo de permitir el uso de un servicio especfico explcitamente solicitado por el abonado o usuario, o con el nico propsito de llevar a cabo la transmisin de una comunicacin a travs de una red de comunicaciones electrnicas. When we learned this, we were all in!! They are definitely a great style, but why is the leather so hard. So, this PVC fashion trend had me curious. Just completely cracked in two pieces. Dont risk it. Perfect timeless boots, made of nice and soft leather, but they really do fit a full size larger. Customer service is trash. We use cookies to optimize our website and our service. I just loosened the strap and it still seems to stay put. Information provided by various external sources. Normally 8.5 and 9 is perfect. Ive been trying to get in touch with customer service,NO ANSWER. These shoes may look cute but they are far from cute for your feet. Thanks Kelly! Based on previous reviews, I ordered 1/2 size larger and they were too big. I ordered the black crocodile embossed leather bag looks exactly like the picture BUT the bottom of the bag is poorly made I am nervous that when and if I do use it that my belongings will fall out thats how terribly made the bag is Im so disappointed bc I loved the style and they stated its genuine leather so I figured it was worth the 225$ I was definitely mistaken! The Cinderella glass slippers of the moment! I purchased them for a wedding, wore them for about 20 minutes of the rehearsal, was experiencing the worst pain I've ever felt in my feet, had to run to a shoe store and purchase another pair that I was able to wear for the rest of the rehearsal and wedding the next day. One disappointed customer. 1995-2022 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788. They were a little loose on the toe strap but I'm going to put a foot ball cushion on the bottom which will fill it in more and also give me extra cushion. But they're actually comfortable for a 4 inch heel. A password will be sent to your email address. I can wear an 8 but never a 7. Unfortunately the first (and only) time I wore them was en-route to work - I only had them on for 3 minutes and had to detour to the shop for shoe gels and band-aids - which were useless. Amazon Has Some but Cant confirm they are Real Deal. Get no one over the phone , and no response back for my return. It's a very thin material, where I could see my toenails peeking through the material and I keep my nails extremely short. QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. I must've bought this 3 times in hopes it would fit and feel comfortable. Phone number goes nowhere. Find amazing Schutz Shoes: high heels, flats, pumps, boots platforms, mid heels, sneakers and wedges. They are made of luxury materials, at a luxury price point, and THEY ARE EXQUISITE! Forgot? The embossed leather looks and feels super plasticky and the ankle area is too loose, Seems like they changed the style of this boot slightly since it's been around for a couple years. I wish I could leave less stars. It finally fit, but was so uncomfortable! Will blend in with many things. Like Dihann Caroll always said, the legs are the last thing to go, so if all else isnt working out in your body, show off them legs, girls! These sandals are beautiful and give the illusion of floating gems. For anyone interested in a fit review for reference - I have long, narrow feet, and I am typically a size 9.5 (39.5/40) - I got the 9.5 in these. I wish there were additional colors. This wan't a show-stopper for me. Pathetic thieves. They just don't fit well and there's no arch support. Learn how your comment data is processed. Here are 8 tips for writing great reviews. We absolutely love bringing brands to your attention! The shoe does not run small, but actually runs large! Im a 8.5 but I purchased a 9. When they did, the amount they reimbursed was $33 less than what I paid! Customer service non-existent/unresponsive. I love these shoes. I decided to investigate the style and main brands. I chose black and the tan! Snug fit (not too snug) so they don't slide off with each step like some other slides. This is my second pair of Schutz in this style. Note: I am a 7.5 (37.5 European Sizes) in most shoes. The phone number that I called ..no one responds ..the chat customer service is unhelpful and not available during the hours listed..The manufacturer should hire a new customer service team..The manufacture also does not warrantee their shoes for damage you will be stuck with it.. unless you bought it from a reputable store such as Nordstroms or Bloomingdales.. All Rights Reserved. I'll never deal with you again!!! This brand is what we have been searching for! Extremely aggravating and time consuming, especially for mediocre shoes. They dont respond to my emails.Terrible company, The terrible service, I try to return but they dont except!!! 2022 Trustpilot, Inc. All rights reserved. I am normally a solid 8.