They offer dishwashers, range tops, dual fuel setups, range hoods, refrigerators, and wine coolers, and their gas and liquid propane (LP) ranges are a good way to get prosumer cooking gearthat is, professional-like appliances at consumer-friendly pricesin the United States. I provided the model number, pictures of the unit (inside of it and outside of it), and had multiple video calls with them to show them specifically what the issue is. And if you want a high-end gas range for mid-range prices, one of the best options on the market today is the Thor Kitchen HRG3080U 30 range, which we recently reviewed. We normally do not allow this, as extended warranties need to purchased during the original warranty. BBB Business Profiles are subject to change at any time. I'd assumed that's how the complaint process worked, that it wouldn't be closed until there was a mutually acceptable resolution. Today they don't answer their trouble and a voice recorder says "the mailbox is full". Kucht reps have failed to follow up or follow thru on commitments made when weve called. Our scheduling department will be in contact with you. We are paid commissions for purchases made through links in this post. Today a week later I haven't received anything. Italy, Spain, Germany, United States, China These are just a few of the different vendors we use when selecting parts for our ranges and devices. International Association of Better Business Bureaus. Kucht Professional is a US-based company that manufactures high-end cooking appliances. Im afraid that is not a reasonable response from a young company trying to make a name for itself in the professional appliance arena nor a company who claims to back its products. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I could not fathom that after the horrendous experience I had had with a faulty range costing over $3000 and the companys acknowledgement that a replacement was preferable to endless repairs, that you would not be willing to warrant the new, presumably improved model. For the price we paid for our oven/range I would not expect to encounter these problems within the first 5 years of ownership. This is not just a single faulty unit, but larger problem with quality. Kuchts most popular range is the KRG3080U. He didn't call & didn't respond to an email the next day. The handles may be up to two weeks. After looking at your case, I see we received a phone call on 10/06/2020 for the oven not lighting. At some point during these exchanges Mr. H..informed me that Kucht was discussing the possibility of sending a new model as a replacement. Please call in to ***-***-**** with any other inquiries. Bertazzoni vs Wolf (EVERYTHING you should know), Wolf vs KitchenAid (ALL you need to know!). It was established in 2008 by two engineers with a passion for quality craftsmanship and innovative design. But if you want a commercial-grade range at a consumer-friendly price, there are very few better options on the market. It can also reach up to 1750 watts for grill, convection, and air fryer functions. Less than 6 months later the oven in the brand new unit stopped working and I spoke with you regarding this the very same day, June 28 and emailed the next and received no response. Kucht appliances are gaining lots of love lately, below are some of the reasons why: Quality and reliability: Kucht appliances are built to last. Required fields are marked *, Copyright . They also manufacturing a quality appliance by using durable components, such as, stainless steel paneling to ensure Kutch Professional appliances are built to last. On 10/12/2020 we received a call in regard to the electrode that kept clicking. It cycles on and off and doesn't get anywhere near broiling temp. Each of these repairs required us to cover the cost of parts and labor. We are providing you with the promised compensation in a timely manner. The tracking number has been sent to the customer via ****** If further action is needed we can be contacted at **************. They are two different brands/companies even though they are both high-end appliance companies and offer similar products. Simplicity: Kucht appliances are designed to be simple and easy to use. They are headquartered and based in Clifton, New Jersey and have been gaining momentum as a brand that excel in providing professional style ranges and kitchen appliances. Your email address will not be published. They then determined it was a computer board issue. So, I have this 70 lb damaged backslash and cannot get anyone to tell me what to do with it. Italy, Spain, Germany, USA, China are just some of the wide and varied vendors we use in choosing the parts for our ranges and appliances. We did provide the option of being able to purchase an extended warranty on the unit. We once again had to reach out becuase no one proactively called us to get the repairman here to install the new thermostat and no new knob was sent which is going to be yet another issue considering the thermostat broke apart in the oven and in the knob. This oven is under warranty. Can I Use Commercial Refrigerators, Freezers in Home Kitchens? We sent our technician out again on 07/03/2021 and then again on 07/08/2021. I paid $40 for a new computer board and finally received it in late December more than 2 months after opening the ticket. It worked fine for 2.5 years, but the lights quit working in October 2021. But they sent the WRONG part again. The KRG080U offers a 4.2 cubic foot, 22,000 BTU convection oven beneath a 4 burner stovetop with 3 different max power outputs. Of course, these are major purchases so be sure to have a look at other brands too before making a decision. The solid steel construction is visually attractive and firm to the touch, although the steel used isnt quite as thick as that used in a Viking range. 'key' : '9e7dd596775e3b9a071fc88278d0310a',
I believe cooking is the ultimate way to explore and celebrate the world around us. We are going on 6 months of waiting for something and at this point I dont understand how it is not easier to just send a range to correct the problem. Is there any way to get this reopened? Our products are distributed nationwide. I'm sure this will be solved by this week and if you have any question, you can always contact our customer support line. We dont take any money from the companies whose appliances we review; were just here to help you make more informed decisions when buying things you need. ft. Total Oven Capacity, Blue Porcelain Oven Interior, Continuous Grates, Heavy Duty Cast-Iron Cooking Grates, Professional Handle, Premium Quality Metal Control Knobs, in Stainless Steel, KRD486F/LP-S 48" Professional Liquid Propane Dual Fuel Range with 6 Sealed Burners and Griddle, Dual Ovens with 6.7 cu. As you have been made aware, there has been a global thermostat shortage due to the pandemic. On the other hand, this costs half as much. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The company is based in the United States and has a robust customer support system. Often asked: What is the story of Daphne? They offered me compensation and I accepted on 11/16, HOWEVER, I have once again received nothing and I have not heard from Kucht since that day. We completed a service call for these issues on March 17, 2021, at no cost. We bought a home and did a complete remodel. Wed recommend the Kucht over the Thor Kitchen for the extra customer support. That 6 month extension would have brought coverage up to the end of February 2021. A KUCHT representative will be reaching out to you as soon as we receive the update. you sign up for our newsletter We bought all Kucht appliances, range, dishwasher and refrigerator. The company is a small but growing brand, one of many to hit the market in recent years due to the ready availability of high-end appliances from Chinese factories. There was also no call from him on Oct. 22 and I left a message on Oct. 23. Heres How to Tell. This is the only reason I bought the range from these people. How to Decide Between Ovens & Ranges Made in USA. This was my first complaint with the BBB and I was not aware that I needed to respond so quickly and to be honest I was waiting for Kucht to provide a satisfactory resolution before I responded. ft. Capacity Oven, Manual Convection Cooking Mode, Blue Porcelain Oven Interior and Black Porcelain Top, Kucht 3 piece Stainless Steel Kitchen Appliances Package, Kucht 2 Piece Stainless Steel Kitchen Appliances Package. Kucht Professional have an unrelenting commitment to providing appliances with functionality, quality and design. Yes, Kucht is a good brand. The manufacturer that we use had sent a batch of the wrong size. On June 30 I filed this BBB complaint and you have only now responded, 13 days into the 14 day response period. Note that the extended warranty from the original unit was still in place until the end of February when this call was made and I was informed the service would be covered. We were told several times by ****** that she was working on this and would be in touch in a couple of days. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. + Where are ZLINE products manufactured? The metallic covering on all of the knobs has melted and wrinkled to reveal the plastic beneath. Our philosophy is simple: to help people enjoy eating better. While youre not going to turn into Jamie Oliver or Wolfgang Puck the moment you turn it on, you can easily lose yourself for hours making meal after meal. The blue k**** will be shipped before the end of January as promised. The oven window is clear, solid, and large enough to get a good look at whatever youre cooking. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Some of the best American appliance brands produce high-quality ovens, stoves, and hobs. Each Verona piece is exquisitely designed and manufactured in the suburbs of Venice, Italy and stand as a benchmark for durable and beautiful Italian professional appliances. Youll find a 13,000 BTU broiler beneath the oven. The Kuch range is well-made, easy on the eyes, and very easy to control. They put be back on tech support with ****, who remembered me but didn't remember he was supposed to send me anything. I also had a problem, (unrelated) with the technical support people when I called about the dishwasher not drying the dishes. The cast-iron cooking grates are satisfyingly heavy and reassuringly stable, even when balancing heavy dishes. While the company has been around for only 15 years, it has invested heavily in making its products better and has quickly gained a reputation for producing quality products at affordable prices. I'm not sure if they are even in business. You can choose between 150 and 500 degrees Fahrenheit. At this time, the unit was out of warranty, and we could not have extended it anymore. I called back, I asked the first person if she could give me any estimate for how long it would be till service could get to me, she stated she didn't know, I asked if it could be a month or a year, and she said could be, she didn't know. You just light it and get cooking, which is ultimately what were most interested in doing. There is not ETA when it will be fixed after multiple weeks. BBB Business Profiles may not be reproduced for sales or promotional purposes. Nothings going to beep at you, flash at you, need resetting or programming or other electronic tinkering. Kuch offers both gas and dual fuel ranges. The company makes high-end kitchen appliances that range from ovens, stoves, range tops, hoods, dishwashers, refrigerators to cookware sets and wine coolers. Are Dual-Fuel Ranges (Gas+Electric) Worth it in Home Kitchens? They seem to have no installers available to repair. After examining your case, it states the original unit was purchased on August 29, 2018. Alcohol stove vs Canister Stove: Which is best? After much back & forth they replaced it with a new model (KNG361), but would not warrant it. With the amount of time that we have invested in correcting the issue I am now asking for the pieces to be replaced and for monetary compensation. Our apologies for the delay in getting the handles. Like Thor Kitchen and other small brands sourcing their appliances from the same factories, were impressed at the level of quality theyre bringing to moderately affordable price points. A week later after no response I called back, this time is was told I should talk to there technical support. Shop Appliances Connection today for Kucht kitchen appliances that are right for you! Were Mike and Melissa, and we want you to know that we may earn a small commission if you buy your vacuums, ranges, fridges, or whatever else you read about here through our links to Amazon. Want a buy-it-for-life vacuum? Is Kucht a Good Brand? He is one of our technicians for ********** that will be flying over to check and service your unit. You told me you would review the case and call back that same day. We do stand behind our product and our warranty. From the quiet noise of our dishwashers to the feel of our oven handles, this quality is durable and visible. Addressing your concern is still our top priority. It doesnt cost you anything extra, and you dont have to do anything more than use our links when shopping. (7 REASONS why we think it is), Kucht offers customers an incredible 4 year warranty. Dear ******, Thank you for reaching out to us via BBB. A made-in-Germany Miele canister will last you 20 years or more. Some of the best American made appliance brands manufacture quality ovens, ranges, and cooktops. The Kucht brand is manufactured by Kucht Professional, a New Jersey-based company that designs and manufactures kitchen appliances. It's been a month since we've had our new refrigerator without any handles and I want to know when we will receive them. I have a wife with a physical disability who cannot open the doors without handles. Are Natural Gas and Propane Interchangeable? I call them almost every week asking for an update, and the update is always the same. Short of the entire unit being replaced, I don't know that I feel safe having this in my house as we are bordering on it being a fire hazard. Both ranges are sleek, powerful, functional, and impressively well made. Were based in California. I called them again, sent more pictures, had another video call, and was told they would ship the correct part. I called, spoke with the CEO who said he'd review the case & call back before the end of business. I was told it was probably caused by the rinse aid we were using and they would send one that they thought would solve the problem. Alternatively, you can buy the KRG080U/LP propane range; its exactly the same model except designed to run on propane instead of on natural gas. We have had issues with customer service not returning calls when they say they would and not addressing the most recent issue, a backsplash I ordered that arrived damaged. Your email address will not be published. They informed me someone from scheduling would contact me within a day or 2. the Vikings. The company has been in business for over 25 years and has a reputation for making high-quality professional-grade Kitchen products. I am thankful this error on the part of Kucht did not cause a fire in my kitchen. What Temperature is Medium High Heat? Regards, *** *****. I purchased a Kucht KRH4810A 48-inch wall mount hood in January 2019 for $1,406.46 not including taxes, and received it in February 2019. Fortunately, thanks to the Internet, you can buy well-engineered and durable appliances from all around the world without taking out a second mortgage. I refreshed your memory of the case and informed you that the oven on the new unit had stopped working. Please, do not assert that We do not have any record of the oven on the new unit not functioning. I called the company number shortly at about 4:45pm on June 28 and after inputting your extension (101) you picked up and we spoke for several minutes.