She didnt have to do that, but she did. Its all about the service for me! Subscribe to learn about events, new arrivals and insider deals! I Have Not Received My Order That Shipped. It may be returned (at your cost) within 14 days of receipt of the product for a refund to the same credit card it was purchased on or a store credit, less the actual shipping and handling fees. Would highly recommend!! (Please contact us immediately for any address updates.). No fees will be charged for exchange or store credit. Lil Baby Sprouts is a baby and children boutique in Newport Beach, California. Returns shipped after 5 business days of receiving the RMA # may incur a late fee. Had practical items, tons of books, quality educational toys, adorable clothes, and essential baby items. We promise! Most of these vendors prefer that you reach out directly to them instead of coming back to our store because they have direct access to any resources they may need to fix or replace your product, and is generally a faster process as would have a different channel we would need to go through. Find it here, buy it here, keep us here. Items to be returned need to be in unused and brand-new condition, must include all merchandise tags, and must be in the original packaging. Add breathable organic comfort to your REMI mattress with a safe and secure custom fit. If for any reason you would like to return a new item, Mega Babiesoffers a 30-day return policy with a 100% money back guarantee (with the exception of the return shipping fee and late fees). My experience with Enlightened Baby has been fantastic. If an item is estimated to ship within 14 days or less, it cannot be cancelled as the order has then been processed at the warehouse and possibly prepared for shipping. Thanks for supporting our family business. We only send about 10 emails per year really. This applies to all returnable items. We will first verify that the item was purchased from our store, and then can discuss options for return or exchange. Custom and specialty orders (furniture, mattresses, etc) are non-refundable and non-returnable. * For other international shipping details please see our Shipping Information Page We cannot accept any returns, cancellations or refunds for International Orders. Great selection of high quality items, fair prices, staff are friendly and knowledgeable. If you dont find an answer here, please feel free to call, email, or chat! And now because of this level of service, I want to make a special trip to South Congress all the way from Salado, just to see this store - because it must be awesome if they have people like Catherine there! Applicable shipping fees will be calculated at checkout. If you are the original buyer, we offer 15 day return for money back**, given in the original form of payment, or 30 days for an exchange for store credit - either online or in store. Most ordersexceeding $74.99 (USD) are eligible for free shipping,all other orders willincur a shipping fee. It can mean that we have the product at our store here in Portland, and it would be available to pick up in store or be shipped right away. This was music to my ears. If you have any questions about which products we have in store, please call us at 503-478-7674 and we would be happy to check availability. This store is our absolute favorite and we visit it almost weekly. Mattress tab openings for a safe and secure fit. The majority of items are shipped via Fedex, but for larger items we might use specialized freight carriers. (, Due to the high rates of cancellations during this time, we can no longer continue to absorb that cost, thank you for understanding. Many retailers will accept returns and resell that car seat, since there is no way of knowing if a car seat has been in an accident, unless there is physical damage, we will only sell a seat we know has never been used. What does Ships Late Nov. (timing and months will vary) on a product page mean? We didn't buy the stroller that day as we wanted to think a little bit longer, but we ended up placing an order online (which was super easy). She went above and beyond by taking the package to Fed Ex directly at the end of the day to make sure it arrived today before noon. We'll get things sorted for you quickly and easily. If a package is undeliverable (e.g., wrong address/ missing unit/apartment #) or refused, we will assess a refusal fee plus our actual shipping costs which include the freight to and from the customer. The technology that keeps your baby safe in the event of an accident is often invisible from the outside of the car seat. If a shipment has been lost, we will file a claim and once the claim has been completed, we will either refund you or reship the item. What does In Stock on a product page mean? At PishPoshBaby, we work hard to provide our customers with the best possible customer service. When my husband and I arrived we were shown the features of each stroller we were interested in and then allowed to play with each stroller for as long as we wished. Fast delivery too. Fits REMI full-sized mattress (not for bassinet mode). If you experience any problems or damage to a car seat, stroller, or piece of furniture that you purchased from our store, the vendor would like to hear from you so that they can make it right. Highly recommend it! We do not accept returns after 30 days from delivery of the product. Safety is our TOP priority! Once an order is placed, if cancellation is an option, you will be charged a card processing cancellation fee of 6% to cancel and refund the order. You can also purchase additional shipping protection HEREwithin 24 hours of order being placed. The customeris responsible for the return shipping fee. Products marked as In Stock on our website can mean a couple of things. Online orders may only be returned via delivery to the indicated address, not in-store. No fees will be charged for exchange or store credit. We have a few baby stores in our city, but nothing like this one! We will not take risks with your child's safety! Add breathable organic comfort to you REMI mattress with a safe and secure custom fit. This excludes custom orders or made-to-order items. While the stroller we decided on was backordered, reaching out to their customer service to know when we might expect it to arrive was also very easy and I received a reply within hours. Though we try to make sure as many products as possible do not incur a restock fee, we do require a 20% restock fee on the return of all stock furniture items. We generally do not ship internationally unless the package is under five pounds and does not have a dimension longer than 12 inches. Any items received as a gift can be exchanged for store credit only. Should an uninsured package get lost in transit and the carrier claim is denied, the customer will be required to submit an affidavit. Merchandise that includes a Manufacturer Warranty is not returnable after it's been un-packaged and used, but will be covered by the Manufacturer Warranty Service if there is a defect, Sale merchandise - Items purchased on sale are Final Sale, Pre-orders cannot be cancelled and is not returnable, Any "electronic/battery" item MUST be returned to the vendor, we are happy to assist with this, Shipping / delivery / freight charges are non-refundable, If returning an item that qualified for FREE SHIPPING, you will be refunded your order amount minus the shipping fees associated, DockATots, mattresses, changing pads and nursing pillows are final sale due to safety, Once an order has been placed, changes can. I had an urgent need and Catherine answered my call and my prayers! This applies to all returnable items. Due to the current supply chain, raw materials and shipping delays, the dates given are our best estimate provided by our vendors. I want to purchase a product made by a brand that I see on your site, but I dont see the specific product that I am looking for. Got a gift you didn't need? Wevalue our customers and want them to bepleased with their purchases. All orders under 75.00 will pay a flat $6.95 shipping fee. Do you ship outside of the continental US? We've been here since 2006 thanks to your support. If you would like to inquire about a specific product, email us at customercare@poshbaby.com or call us and we can provide you with details of availability, price, and timing. What is your return or cancellation policy? We offer hassle-free Returns and Exchanges for mostmerchandise (exceptions apply) that is new, and still in the original packaging, unwashed, tags attached and in package in sell-able condition. If a shipment has been lost, we will file a claim and once the claim has been completed, we will either refund you or reship the item. Some vendors ship within 24 hours, so it may not be possible. However, if we observe any damage to the product upon its return to us, the return may be refused or only a partial refund will be provided. Sometimes a product that we carry on a regular basis is backordered by the vendor. All "Sale" items are final sale. The owner and staff are knowledgeable and super helpful. I honestly want to visit Austin again just to visit this store! We do not accept returns after 30 days from delivery of the product. UPPAbabys Waterproof Mattress Cover will protect your REMI mattress from any unexpected diaper accidents during your travels.. You may take the product out of the box to check if it meetsyour expectations. If an item is estimated to ship within 14 days or less, it, Once an order is placed, if cancellation is an option, you will be charged a card processing cancellation fee of 6% to cancel and refund the order. (Due to the very high rates of cancellations during this time, we can no longer continue to absorb that cost, thank you for understanding.). Some vendors ship within 24 hours, so it may not be possible. If you place an order for an item with a later ship date, you are pre-purchasing that product which we will then ship to you once it is available again. However, we are willing to provide an estimate and can ship to you if you pay the shipping fees. How do I go about filing a warranty claim for a product that I purchased from you? For this reason, being marked as In Stock does not necessarily mean that we have the product here at our store. I have had nothing but good experiences! . Delivery time is also the estimated time to deliver to the destination country. provided by our vendors. Any refund payment will becredited tothe credit card usedwhen purchased. Your payment information is processed securely. If an estimated shipping date gets pushed out more than two weeks and the timeline no longer works for you, we are always able to cancel your order as long as the product has not shipped to you yet (may exclude custom orders). It will then be our discretion to provide a refund in the form of store credit only. We do not store credit card details nor have access to your credit card information. If you have questions about an item you would like to return or exchange, please contact us. There are some exceptions (products that are not available in the United States, for example) but for the most part we can order you exactly what you are looking for. Unfortunately, we cannot handle the claim on your behalf. Download the latest version of your prefered browser, Mattress tab openings for a safe and secure fit, Breathable fabric for airflow and ventilation, Fits REMI full sized mattress (not for bassinet mode), No Sales Tax, Free Shippingon orders over $75. You can update your browser from the link below. For that reason, we will not allow any returns on car seats and offer a fitting before purchase. AT THIS TIME WE ARE NOT ACCEPTING ANY INTERNATIONAL ORDERS. Exclusive savings for our newsletter subscribers. Add soft comfort and waterproof protection to your REMI mattress with a safe and secure custom fit. If there is an extended delay, we will offer you an exchange. Breathable fabric for airflow and ventilation. Clearance and reduced items are final sale items and cannot be returned. Please know we will update you if we receive any delays to that estimate. If you would like a shipping quote, please email your full address along with the items that you would like shipped to customercare@poshbaby.com and we would be happy to provide you with one. If this estimated shipping date changes we will inform you via email as soon as we are informed of this change. Bought something you don't quite love? Clothing: We do offer a 14 day exchange on all full-priced items. If a package isdelivered to the wrong address due to an incorrect address entered by customer, a refund will not be issued unless the product is returned in unused and brand-new condition. We want you to know that when you purchase a car seat from us, it is brand new and has never been taken out of our store. Claims must be filed directly with the manufacturer. Generally this is about a two week window of when we expect items to beavailable. Customers are encouraged to select package insurance at checkout. For more detailed information please read ourshipping policy. All of our gear and furniture items come with a vendor warranty that will protect against manufacturing defects. This item is not returnable or refundable. We needed a product super fast and rather than hopping in the car and driving the 150 miles round trip - into Austin - during rush hour - with an infant - Catherine suggested she could overnight our package to us. If you fail to reach the manufacturer, Mega Babies will do its best to assist you. would be your responsibility as well and are not something that we can estimate. Please email customercare@poshbaby.com for a return authorization first. Though we try to make sure as many products as possible do not incur a restock fee, we do require a 20% restock fee on the return of all stock furniture items. That being said, if you require any assistance with attaining a proof of purchase or help navigating the warranty process we are always happy to help! Customer is responsible for all fees with returning any item. Pish Posh Baby 2022 Terms and Conditions | Privacy Policy. We offer only the highest quality brands here at Posh Baby, and the vendors that we work with stand behind their products. Enlightened Baby Austin 515 S. Congress Ave. Suite 103 Austin, TX 78704, Silkberry Baby Large Bamboo Quilted Blanket (Pixel Jelly Print/Feather). Please know we will update you if we receive any delays to that estimate. If there is an extended delay, we will offer you an exchange. They have lots of fun toys, cute clothes, perfect gifts and all the baby gear you could ever need. We generally only send about 10 emails per year. (Due to the high rates of cancellations during this time, we can no longer continue to absorb that cost, thank you for understanding.). I can't wait to keep supporting this local store throughout my child's years! ), Due to the current supply chain, raw materials and shipping delays, the dates given are our. If you received a gift, we can offer exchange for other items, or an in store gift card or online gift certificate. Your browser is out of date, and may not be compatible with our website. After 14 days, up to 30, we will gladly issue a store credit or exchange, less the actual shipping and handling fees. You can also purchase additional shipping protection, Register With Us - Universal Online Registry + Mobile App + In-Store Scanner + Registry Rewards + Registry Concierge + Tax Free Shopping, Stocked Bassinets + Mini Cribs For Pickup, Shop All Gender Neutral Clothing + Accessories, UppaBaby - Remi Playard Mattress Cover - Organic Cotton, Mattress tab openings for a safe and secure fit, Breathable fabric for airflow and ventilation, Fits REMI full-sized mattress (not for bassinet mode). Can I still order it? If a shipment has been lost, we will file a claim and once the claim has been completed, we will either refund you or reship the item. We at Mega Babies pride ourselves on our excellent customer service. Another reason that a product would be marked In Stock would be if the product is currently available from the vendor, and we are able to have the product shipped directly from the vendors warehouse to you. We are here to guideyou with any issues you have with items under warranty. In stock items will be shipped within 2-3 business days. Find discounted baby gear and nursery furniture here - baby products on a budget! Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Were here to help you prepare for your new arrivals, start a registry and get gear tips! When this happens and we are provided with an estimated date that the product will be back in stock, we will pass along that estimated shipping date to our customers. No fees will be charged for exchange or store credit. While we always want you to leave our store with exactly what you want, there are some items that we unfortunately cannot return or exchange: Once an order has been placed, changes can possibly be made within 24 hours via email to customercare@poshbaby.com. If we ship outside of the US, there are no returns permitted. We recently visited from out of town. Compatible with the UPPAbaby REMI Portable Playard mattress when in full-size mode. Educational consultation on a new seat install, Educational inspection of already-installed seat, Mattress tab openings for a safe and secure fit, Breathable fabric for airflow and ventilation, Fits REMI full sized mattress (not for bassinet mode).