Terrible policy, terrible customrs appreciation. There has to be a way to get around showing your id because people are bidding on them like crazy on ebay. Called Home Depot again they emailed me a return label. On July 2 ordered from Home depot Canada an item online. I'll shop online where returns and easy and safer. They come up with this new policy about returns. You treat all your customers like they are a bunch of thieves when they try to return your merchandise. Good job Home Depot for pissing a customer off. This is especially true if youre okay with store credit or an exchange. Nobody could tell me what triggered the Denial. Stood there and checked to see if they had taken money out of my account and it was taken out on April 11, 2017. I just had a horrible experience with Home Depot. She told me that with out a receipt she will only give me 5.00 store credit on a card. HD customer service was contacted and advised that someone on their side "dropped the ball" and to give the order a little more time. Buyer beware! This unwillingness to issue prompt credit card refunds is egregious and is a download of risk to the consumer. When the paint was applied it was translucent. He used it two weeks. Today I took delivery of a new Maytag washer and dryer from Home Depot. HAHAHAHA. He has never returned to your store this is crazy we have houses we are refabbing how can we continue to work I called your corporate office and they try to tell me im wrong you can ALWAYS return for store credit not money and obvuiously that would have been fine as we buy from you everyday so we are a small business we have decided NOT nto use your products anymore its sad and really dumb for your business lastn year we spent 82,045 un product fromn you, its sad we will not be using your store anymore. " I somehow just used the same Id 25 times in a row returning a $744 door and 2 5gal paints for $165 each. I'm sure they are going to lose a lot of stock now because people are starting to leave by the hundreds to go to Lowes. I think because the faucet sells for $129 was the issue. would otherwise make you think Home Depot is a good store simply because of the cleanliness.calling and driving from one store to another altogether three days of wasted time trying tried to call Home Depot. HD said I only had a 30 day warranty on the replacement. Bought carpet at home depot,product brought to my home was not what I was shown in store.I tried to return the inferior product with no success. And NO I have not made astronomical amount of returns. Between the price of the paint and the expense of the contractor. Wish me luck. Today i tried to return a hd tv cable cord and they said it was already returned by someone else so i couldnt return it. So later that day I took the items to be returned and I was denied and told the same thing to call this other company TRE. First, if you are so unorganized and are not capable of holding on to a receipt, especially if it is a high dollar item you purchased, then you are truly a moron. It will only be an "if I have to" type of purchase. I had to go back to customer service and they had to call the cashier I guess to verify that. You can drop it off at your nearest UPS Access Point™ location. That is the policy we were told !!!!!! I called Home Depot in Atlanta and home office was so sorry but this policy goes on. It's not their fault you lost it!! Company's such as walmart, home depot hire these return tracking companys. We have talked to our local HD manager, TRE (company Home Depot is using ), to no avail. We purchased a refrigerator and a dishwasher from Home Depot. I will be returning whatever I have bought with their store card and repurchase it from Lowes a patriotic store! I was told to call a TRE number and when you call the TRE number the customer service agent insists on getting $4.95 the shipping costs for some coupons etc. If I use a credit card, there should not be such issue. The was the best thing we've ever done. To make a return, simply take the item back to any local store to get your money back instantly or swap it for something else. Tried to return some light bulbs that were the wrong color and was denied the first time without a receipt, although I didn't want a refund per say just exchange for correct color. It needs to be worked on and made reliable. There are a few ways to return items that you dont want to Home Depot. They aren't restocking anything because it was never shipped, today i return item back to Homedepot in customer service department. my husband had bought,some drills and batteries and other tools for our nephew to join in the construction business. ), unless noted in their Return Policy Exceptions. After reading these reviews I will no longer shop at home depot. Long story short..only YOU, the person that returned the no receipt item CAN USE the store credit..cannot sell on street, send to family or friends, pay landlord for back rent, etc. I would rather shop where the company believes the customer is always right. After they 7 days, they say it takes 7 to 10 days. Can I return it ? I was wrong. The Total On The Receipt Was $51.75. It took them 4 hours to process everything we are well into 5 digits and that's not including 2 full kitchens I'm cancelling. All new appliances were the next big purchase but will not be buying them at HD. If you do not want to go to a local store, you can return the item through the mail using the shipping label inside the product. I am going through this same thing with H D. I spend a great deal of money there annually and I have a big influence on where most of my clients purchase materials and I am going to direct them to a local bldg supply co or go Blue!!!! As well as the consumers they sell to. I hate Home depot every single person who works there are a bunch of dishonest idiots. If a year goes by and you see no results, heres how you can get a refund: Thats right, there are some things at The Home Depot that are both non-returnable and non-refundable. They said because. Tried to return unopened connectors for coax have the Recept. I will be filing a complaint with the Texas Attorney General and request Home Depot be investigated because it knew or should have known that failing to disclose there's a limit on the number of returns in a given time period would affect a consumer's decision to shop at Home Depot. As a Contractor able to return material is prime. Why? BUT, when something goes wrong, they will leave it up to you to get the problem resolved. I Ordered 2 Toilets (both Readily In-stock At My Local Home Depot Outlet On Terminal Avenue In Vancouver, Bc), Their Delivery, Installation And Removal Of The 2 Old Toilets. However, I shall go into the store in the morning and make a fuss if I have to. Do not ever buy another Appliance from Home Depot!!!! It is very local, they have semi-smart older contractors employed if you need them and mostly they have lower prices. The second mower went out, however it took 70 days to die or be in my garage. Between Covid and trying to find someone to do the job I haven't been able to get it done. Home Depot, I clearly don't understand your treatment of a long term customer and complete inability to provide any explanation for this decision beyond "There is nothing that can be done". Most stores will accept photos of receipts, as long as the receipt is valid. If you return say three items to Walmart and one hd, you have gone over your limit. Just place Home Depot on the subject line. HD now requires legal ID to purchase with store credit. I've bought easily over $100,000 worth of items from them doing my remodel buisness. I need my money back but HD is stealing my hard earned money by refusing to refund. my money never come back to my own personal credit card the details in the tickets say return policy definitions 90 days and expires on and the money disappear I happy I lost just 114 dollars home depot take me , but in the future never more home depot card pays. Dollar for dollar when you compare the price of Home Depots lumber to Ganahl it's almost the same but ganahl lumber is much much much much better Plus anything else you would purchase and ganahl lumber will be of better quality along with the service. I purchase $20,000+ worth of materials a couple years ago for complete remodel and returned a couple hundred $ worth at end of project (they weren't too pleased). I have spent thousands of dollars. I believe Home Depot isn't going to come and pick their defective oven up.. probably knew it was bad from the beginning. Nothing. We refused delivery, signed nothing, and the truck, driver and goods departed. I also do remodel on houses and my return without receipt was denied after years of similar returns. Another time I bought some pavers and when I got home I realized I was charged for more pavers than I bought and was charged a higher price for some. Due to my job and the severe fires we've had in Cali I'm just now getting to finish up the bathroom. They are, of course, denying any wrongdoing. 5. Please let me know if anybody actually was successful in getting anything back or any other workarounds. Ive have a small electrical business and when I buy material I buy more then I need so I don't have to stop in middle of project and go get more and I don't ever keep receipts I try but have so much paperwork and so busy I loose them and I pay cash and I spend over 100k a year but with there no return without a receipt they just lost my business and a couple contractors business I know. Customer satisfaction is the most important thing to consumers. I purchase a snowblower back in November 2021. I called the company TSE and they told me that it was the store who would reject my return, all they did was track their merchandise something. Making sure to stay under $500 then goes to the parking lot and offers $50 to the very people looking waiting for jobs outside Home Depot to return item using their id or meixcan passport. If you paid with a credit or debit card, a Home Depot associate should be able to look up your purchase in the system for up to 90 days. Not as an employee of the Home Depot itself, but by that Co-Founder, after he purchased a (Southern California residential lighting manufacturing company). I don't see the big deal if it's your material why can't we get gift card to buy more material from you guys what it is is a cheesy, fradulant, money hungry selfish. I had the worst return experience at the Home depot in city of Industry this morning. The manager of the store said she didn't even know about the incident. Are they doing this to everybody? WTF? After being told have to completely redo Plumbing in that room decided to go a different way keeping the old style theme wanted to return this unopened product with receipt to Home Depot and exchange for more antique set to match My motief. HD keeps you money and the undelivered appliance until they can contact the delivery subcontractor which may take weeks. The only items that might incur a restocking fee are Special Order returns or cancellations. Good Luck! I always liked them, but no more. Each month I buy so many materials from the store knowing most likely I'll be returning some. I told them sorry if there was a misunderstanding but in the end the Customers should always be right and that I would not be shopping there ever again, and that I was going to advise anyone I could not to shop there and about my experience there and they still didn't give me answers. Another manager called me back and told me there was nothing they were going to do about it. This is a $100 item. EFFECTIVE AUGUST 28, NO MORE STORE CREDIT! They have a bit of scrap wood which they sell for 70% off. If we get it delivered to our home and just dont like it, what are our alternatives for returning it? Sounds like a manager dropped the ball with that in the first place, and so now all HD customers have to be ripped off? If it's over 30 days then you have to get that item fixed and they will charge you around $20 dollars (may be refundable) to send the product for repair and it could cost you more if your issue is not covered under warranty. They say there's nothing they can do. Paid with a Discover card. And by the way. Due to family situations his nephew was unable to use them but by this time he no longer had the receipt. If you have a receipt, the return will be exchanged, refunded in cash, credited to your account or refunded via The Home Depot store credit (Store Credit). I explained the story of why we had to return these items but that we were going to be spending the money in that same store to buy other things we need. The question is how much of a kickback does their third party (TRE)receive, by blocking returns and not issuing a refund????? Well, I ended up going to the Home Depot on Port. I'm from Tampa, FL. The only thing I think you are missing is that the PRO-Xtra app does not work as intended. my son-in-law purchased a 12,000 btu LG air conditioning unit with heat which operates on 230/240 wall plug from Home Depot in Monroe, La. Mostly copper plumbing fittings. He gave them to his nephew as a gift. This means we cannot give you cash or store credit for purchases made with The Home Depot card. I also did a return with a receipt printed later from Home Depot and they still rejected the return off my drivers license. Home Depot Sucks. I couldn't even send my Step son in to pick up some items when I was in the middle of a fencing project. Just like that. I am currently experiencing problems returning or getting items replaced from Home Depot. Its pretty simple people, you buy something and you paid for it, hold on to your receipt. Considering the constant cyber security corporate breaches by online hackers, this practice is dangerous and unnecessary as your information will no doubt end up in the hands of criminals on the dark web. What better way to make money, than to be your best AND only customer. But like i said they wont get another penny of my money. Check this out twice now with 2 different IDs, 2 different stores, and both people have never returned to home Depot before. Had I known there was a numerical limit on the number of returns in a given time period, I would have shopped completely different (as in, done more shopping at Lowe's or spread out the shopping I did at Home Depot). No one at the helm is listening. They asked to see photos I sent them and was told someone would contact me. My refund was decline even though I have the receipt. Stacee inshe would try and help us change the color to improve the color the other store messed up. I cant get a real answer about who is rejecting or declining you return. You can never order lumber without picking it yourself. Store employee said to order online. I ordered online for simplicity reasons. I check another store they told they cannot do that against Home Depot policy, and while ago and I don't have a receipt. Why can't they honor the rebates since we paid a lot of money in 2006 to remodel a house. This man said he found the wallet in Rhode Island. If they haven't been hacked already they will be. They have definitely lost me as a customer. For over 10 yrs i used to buy household stuffs from HD but now HD is going to lose a loyal customer with this bad experience!! It is ridiculous how they take take it's time they give back and give back big! Today I tried to return some items I purchased from this DIY Giant company, The Home Depot.