Please follow the directions of the usher in your section to your assigned ticketed seat and refrain from standing in the aisles. Interference with or delay of the game/event, Violation of American Airlines Centers event policies and Code of Conduct, Violation of the local, state, and federal laws and statues, Igniting and display of flames, i.e. Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures. American Airlines reserves the right to request documented proof of age (birth certificate, passport, etc.) To access your tickets, log back in to the appropriate Account Manager page, select the event, and proceed to the doors with your QR barcode. Liquids, gels, or pastes in bottles larger than 3.4 ounces (100 ml), Guns and ammunition (including BB guns and cap guns), Sharp objects (knives, axes, razor blades), Self-defense items (such as pepper spray, brass knuckle, billy clubs). American Airlines Center and its food and beverage concessionairewill implement ongoing responsible alcohol management training sessions for its serving staff. American Airlines Center offers a drop-off and pick-up areaat PNC Plaza. Guests will be required to wear a shirt and shoes at all times for their own safety. lighters/matches in the facility, Attempting to enter the field of play, court, rink, stage or backstage areas without permission, Throwing, discharging, or launching any liquid substance or objects, Willfully and maliciously disturbing another guest/employee with loud and unreasonable noise, Using profanity and/or offensive words, which are likely to provoke a violent reaction from others, Taunting or using offensive language against the players, referees, employees or performers, South Entry (PNC Plaza): Olive St between Houston St and Victory Ave, West Entry (DART Station): Victory Ave between Nowitzki Way and All Star Way, North Entry (ADA Parking): All Star Way between Victory Ave and Houston St, East Entry (Lexus Garage): Houston St between All Star Way andNowitzki Way, Northeast Platinum Entry: North side on All Star Way (across the street from LexusGarage), Southeast Platinum Entry: East side on Houston St (between East Doors and Jack Daniels Old No. Mens, Womens and Gender Neutral Family restrooms are located in the corners of every concourse next to all public restrooms throughout the arena on all levels. All guests in attendance are required to wear a shirt and shoes at all times for their own safety. What does it mean to see a green dragonfly? The sampling and distribution of products is prohibited. However, only one can be checked at the gate, so, if you have both a stroller and a car seat, one must be checked at the ticket counter. Event Days starting at 10AM**all times subject to change. You may travel with your infant sitting on your lap until your baby reaches his/her second birthday, at no charge, on domestic flights operated by American Airlines. Please see individual event pages for show specific General Admission policies. The Guest Relations rooms are the hub for many of American Airlines Centers helpful programs. Restrictions on the use of still and video cameras vary by event. The Auto Assistance Program provides services for guests who experience minor automobile trouble, such as a dead battery or flat tire. Guests will sit only in their ticketed seats and show their tickets when requested. The purpose of the inspection is to detect prohibited itemsand ensure the safety of all guests. 7 Club), Gold: South side on Olive St (between Houston St and Victory Ave). Arena security will arrange search procedures. American Airlines Center is committed to providing the highest standard of safety for our visitors and employees. In the case of an emergency, please proceed to the nearest stairwell, head down to the street level and out of the building. American Airlines Center can provide wheelchair escort service for the interior of the building. GA will enter at the South Doors only. The distribution of promotional items, flyers, or printed materials is not permitted without written permission of American Airlines Center and/or its tenants. This service is not available for concerts. In order to maintain an enjoyable and safe environment, we request that all guests be courteous to those around them and abide by all building policies and regulations. All tickets are now digital via Ticketmaster. Guests are asked to wear shirt, pants, and shoes at all times and to refrain from painting their back or any area that might cause destruction to American Airlines Center property. If you need immediate assistance at an event or would like to leave feedback for the America Airlines Center staff please visit tellAAC.com. No alcoholic beverages will be sold after: Guests must discard alcoholic beverages prior to exiting the building. This policy will be strictly enforced and management reserves the right to deny any electronic device at their discretion. To be considered for ticket donations please send an email with your charity information, name of show, date, and time of show requested and contact information. FULL RELEASE HERE. Mobile tickets must be presented within the Ticketmaster Account Manager or your iPhones Apple Wallet or Passbook, or an Android equivalent app such as Google Wallet. There are no chairs or seats. Our Guest Services Representatives are professionally trained to provide assistance and have an understanding of how to accommodate your needs. AAC gift cards may be purchased at the Box Office. American Airlines Center has a multitude of meeting spaces available to host your group of 5 to over 19,000. A guest whose service animal poses a threat to the safety of other guests and employees may be asked to escort the animal off the premises. Wallet-size clutches no larger than 4.5 x 6.5 will be permitted. No smoking of any kind will be permitted. Please ask any American Airlines Center Team Member for assistance. American Airlines Center offers convenient services including wheelchair assistance, lost and found, and stroller and wheelchair check-in. If the event does not allow posters, guests will be asked to return the item to his/her car. Video cameras, iPads, selfie sticks, audio recording devices, monopods, tripods, Go-Pros, and cameras with telephoto or interchangeable lenses (professional photography equipment) are not permitted inside at any time. Please call 214-665-4299 for more details or visit the event page for more details on specific events. What is the difference between princess and duchess? Tickets are available for purchase at ticketmaster.comfor all upcoming events. American Airlines may require you to present proof of age (such as a birth certificate) at the airport for any children under the age of 18 who are traveling with you. American Airlines Center strictly prohibits ticket scalping and the resale of tickets on the premises. iPads, TouchPads, etc.) All message requests will be processed through the individual teams for that particular event. Quick links to Account Manager: Item may not obstruct any stadium or event signage, Item may not be hung, attached, or displayed on any part of the building, Item may not contain or display obscene or offensive language and/or pictures, as determined by American Airlines Center management in its sole discretion, Item may not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for others as determined by American Airlines Center management in its sole discretion. Please check in advance by visiting your events detail page. Baby bags, plastic bottles, and formula and baby food are permitted into the building but will be subject to xray and search. Guests are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seat. The American Airlines Center Box Office, Ticketmaster, Dallas Mavericks and Dallas Stars are the only authorized ticket sellers for events taking place at American Airlines Center. For the safety of your child, American Airlines strongly recommends that you reserve a seat for your infant. American Airlines Center personnel have been trained to assist in emergency situations. Unless otherwise specified by teams or event management, American Airlines Center welcomes guests bringing small signs, banners, posters and flags inside the building to show fan support during events. The selling or sampling of merchandise, food, beverages, tickets or other items on the property without written American Airlines Center authorization is strictly prohibited. Guests are welcome to bring their personal binoculars for most events at American Airlines Center. If you lose an item during an event, please contact any American Airlines Center team member for assistance. American Airlines Center Bassinets are available only on Boeing B777 200, Boeing B777 300, and Boeing B787 aircraft, but not in First and Business Class cabins. For safety reasons, no strollers are allowed on escalators. Fans may not interfere with the event and/or athletes in any manner. American Airlines does not offer discounted fares for children of any age traveling on domestic flights. Here's what you can't pack in your carry on: In addition to the one bag carry-on allowance, passengers may bring the following infant items onto the plane as an additional free item: Dimensions should not exceed 18 x 14 x 8 inches (45 x 35 x 20 cm). Guests who engage in fighting, throwing objects, or attempting to enter the court/stage will be immediately ejected from the venue. Credit, debit and American Airlines Centergift cards are accepted. American Airlines Center welcomes enthusiastic fans but must reserve the right to refuse admittance to any event if a guest has exposed, painted body parts. Guests are not permitted to bring any food or beverages into the American Airlines Center. When a seat is reserved for an infant, an FAA-approved child safety device must be used during taxi, takeoff, landing, turbulence, or when the Fasten Seatbelt sign is on. The event producer determines this policy. Event Level Properly credentialed working personnel only, Plaza Concourse Sections 101-124; Access for all guests with a ticket to the event, Flagship Level/Flagship Suites Suites 1105-1160; Germania Insurance Club Loge Boxes 1-25 Access for Flagship suite ticket holders, Platinum Level Suite sections 201-224; Suites 1201-1218. For safety reasons, patrons may be refused entry if they are in possession of prohibited items including, but not limited to: The guest must throw the prohibited item in the trash or return the item to his/her vehicle. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. An animal relief area is provided in ParkingLot F. American Airlines Center is equipped with a Listen listening system. ONLY umbrellas that do not exceed 12 when collapsed are allowed. American Airlines Center hasachieved Global Biorisk Advisory Council (GBAC) STAR accreditation, the gold standard for prepared facilities. All restrooms meet or exceed ADA specifications. Any child who has reached their second birthday will require a ticket to enter the arena and must occupy their ticketed seat. Guests should contact an American Airlines Center representative at 214-665-4299 to find out the policy prior to the event. American Airlines Center reserves the right to deny entry to anyone who appears to be impaired. In accordance with instructions on the label, it may face toward the front or rear of the plane. Guests using foul language or appearing intoxicated will be ejected from the arena. For all sporting events and most concerts, children under twenty-four months do not require a ticket to be admitted into American Airlines Center; however, they must sit on an adults lap and may not occupy a seat. All infant/child items should be labeled with a name and contact phone number. In addition, American Airlines Center is equipped with Automatic External Defibrillators (AED) located in various locations throughout the facility. When traveling outside the U.S., passengers under the age of 18 are subject to the same travel document requirements as adults. For the safety and enjoyment of all guests costume masks which conceal any part of the face may not be worn while in attendance at any American Airlines Center event. Found items are held for a 30 days. It is illegal for anyone under the age of 21 to consume alcoholic beverages. Guests will consume alcoholic beverages in a responsible manner. Management has the right to refuse service at any time. We will not take possession of firearms under any circumstances. -Dallas Stars:www.dallasstars.com/mytickets To avoid problems with counterfeit, stolen or voided tickets, guests should make their purchases through authorized outlets only. are permitted inside American Airlines Center for Mavs and Stars games. For the best routes to AAC and real-time traffic, we recommend using Waze. Alcoholic beverages may be purchased inside the arena. Guests who are seeking access backstage and/or to the event level may do so only with the proper credential. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. Car seats and small, collapsible and light strollers weighing less than 20 lbs (9 kg) can be checked at the gate. An approved child safety seat can be carried on board and used in a seat if there is an unoccupied seat available next to the adult traveling with the infant on lap. No backpack or large totes allowed. Laptops, any type of personal computers, and tablets (i.e. Guests have a right to expect an environment where: Compliments, Comments, Concerns, and Complaints. Video recording on any device and/or flash photography is prohibited at all times. Most child restraint devices that are used in automobiles are acceptable for use in aircraft by an infant. Bassinets can be used for, Hotel Panviman Koh Phangan A treasure on a beautiful crescent moon beach, The Lebua Hotel in Bangkok Worlds Leading Luxury All-Suite Hotel, Hotel del Parque 5 Star Top Luxury in Guayaquil. Guests who are interested in this service should see a representative at Guest Relations in the Plaza Concourse at section 104. Bassinets can be used for infants that weigh no more than 20 lbs (9 kg) and are offered by request only, on a first come, first serve basis at the gate so, check in early! Requests must be received in writing and will be considered on a first come first serve basis. This child restraint system conforms to all applicable federal motor vehicle safety standards. Contact Us a carbonhouse experience, COVID- 19 Event Cancelations and Postponements. Tickets purchased from non-authorized, third-party sources must be mobile QR barcodes transferred through the Ticketmaster system. Wristlet, clutch or wallet 4.5''x6.5'' allowed at all entrances. If you do not receive the transfer email, please check your spam folder and/or contact the third-party seller. We suggest wearing appropriate layers and/or bringing a jacket for ice events. Ticketed infants without a seat, traveling on international flights, have a baggage allowance dependent on fare. Does a diaper bag count as a carry-on American? American Airlines Center is committed to creating a safe, comfortable and enjoyable entertainment experience. Please click here for a full list of Fan Safety Guidelines. The Singular, Santiago de Chile, is a rare 5-Star gem!! All guests who appear to be younger than the age of thirty-five (35) will be asked to show positive identification prior to being served alcoholic beverages. The General Admission area, located on the Floor of the arena, is standing room only. All permitted bags are subject to security inspection. If any guest arrives at the facility with a firearm or handgun, you will be instructed to return the weapon to your car. Diaper bags (1 per child), soft-sided cooler bags with breast milk, child safety seats, strollers and medical or mobility devices, View complete answer on thegetawaylounge.co.uk, View complete answer on theprofessionalhobo.com, View complete answer on scottscheapflights.com, View complete answer on blog.tortugabackpacks.com, View complete answer on thenewsminute.com, View complete answer on thriftytraveler.com, View complete answer on flyingwithababy.com, View complete answer on tripadvisor.co.uk, View complete answer on travel.usnews.com, View complete answer on traveltips.usatoday.com, View complete answer on travelandleisure.com, View complete answer on science.howstuffworks.com. This applies for all Mavericks and Stars games as well as concerts and other events. Guests needing to call a taxi may go to Guest Relations for assistance. All tickets are now digital. It may not occupy the space between a customer and an aisle. Please contact our Box Office at 214-665-4797 for information regarding ticket pricing and availability. Guests will enter in lottery number order at scheduled door time. Emergency response procedures have been developed to address an emergency or crisis that may arise at the American Airlines Center or surrounding areas that mayaffect the arena operation. Your child reached his/her second birthday before the commencement of travel. American Airlines Center arena staff has been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests ability to enjoy an event. American Airlines Center is now a cashless facility. Certified medical professionals are available at First Aid stations during all events to assist guests with medical needs. If you are an iPhone user, you can also add your tickets to Passbook. , availability of fares for infants and children varies depending on your travel plans. The above mentioned infant fare apply for infants on lap if you are traveling on an international flight. Site Map | 7ClubPatio and ULTRA Club Patio. American Airlines Center offers a wide variety of food and beverages throughout the facility. Disturbances include, but are not limited to, the following: The time the doors to the American Airlines Center open will vary according to the event. Large, jogging or non-collapsible strollers and heavy strollers weighing over 20 lbs (9 kg) can be checked only at the ticket counter. American Airlines Center and its food and beverage concessionairehave adopted an alcohol policy that is designed to protect guests and the community from alcohol-related incidents. Currently, because you may not book a reservation for an infant on lap online, you must contact American Airlines Reservations. In order to be acceptable for use in aircraft, the child restraint device manufactured in the U.S. must bear one or both of the following labels: Child restraint devices manufactured outside the U.S. may be accepted provided that they bear either a label showing that the seat was manufactured under the standards of the United Nations (U.N.) or a label showing approval of a non-U.S. government. Shirts must be worn at all times. -American Airlines Center:www.americanairlinescenter.com/mytickets. At 4pm, a starting number will be randomly chosen and guests will be allowed to line up in numerical order of wristbands beginning with the selected number in PNCPlaza. Alcoholic beverages will not be served in containers larger than 24 ounces. American Airlines Center meets or exceeds all public facility structural and service requirements as set forth in the Americans with Disabilities Act. Baby change facilities are located in all public restrooms. Grilling, open flames, food preparation, and consumption of alcoholic beverages are not permitted in any parking areas. When using an approved child restraint device, there are certain rules regarding seat locations: Safety seats are not allowed in First or Business Class cabins on the following aircraft: First Airbus A321 Transcontinental, Business Boeing B777 200, Boeing B777 300, Boeing B787 8, Boeing B787 9. This policy enables guests to enjoy a safe and unobstructed view of the game. Guests who are found to be in these locations without proper credentials will be subject to ejection and/or arrest. Lost children/individuals should be escorted to Guest Relations (located by section 104) to notify the arena security. Children or adults traveling with children under the age of 15 may not be seated in an exit seat. The service is offered at Guest Relations before, during and up to one hour after an event. Under the guidance of GBAC, a Division of ISSA, the worldwide cleaning industry association, American Airlines Center has implemented the most stringent protocols for cleaning, disinfection and infectious disease prevention in its facility. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss. Seats will be between approximately 17 to 22 in width. If you selected mobile entry, from Ticketmaster, as your delivery method, make sure to bookmark My Ticketmaster or My Account Manager in your mobile browser or download the Ticketmaster iPhone or Android app. Please be aware of our Stop-in-Play Policy, which requires guests to refrain from accessing their seats until the ball/puck is no longer in play. Found items can be turned in to Guest Relations. Our job is to enforce these requirements and we appreciate your cooperation. If your ticketed seat is in a suite, you will be able to take your stroller with you to the suite. Acceptable forms of valid United States identification are Drivers License, Passport, United States Passport Card, State Issued I.D. The only persons allowed to bring firearms into the American Airlines Center are credentialed local, state and federal law enforcement officers with proper ID. For certain situations such as medical needs, re-entry can be approved by the Guest Services Supervisor at the door. The General Admission Policy may vary according to the event. Smoking is not permitted inside of American Airlines Center. Designated drop-off and pick-up zones are also available during those events. American Airlines Center is not responsible for lost items. American Airlines Center management reserves the right to deny entry to guests wearing clothing items displaying offensive text, content and/or images. On domestic flights, an infant travels as a lap child for free. No tickets will be held at the Box Office Will Call. The following rules relate to these items: Any sign, banner, poster, or flag may be removed, at any time, at the sole discretion of American Airlines Center management. All permitted bags are subject to security inspection. Guests in need of emergency first aid should contact the nearest American Airlines Center employee for assistance. Service animals will rest in the seating area of the individual with a disability(rather than in the aisle). Creating a safe environment for our fans, players and employees continues to be a top priority for American Airlines Center. We will welcome your comments and concerns as a tool for continued improvement. Guests will not smoke or vapor in the venue but in designated smoking areas only. Under the ADA, comfort is not considered a service. Dallas, Texas 75219, 2022 American Airlines Center.