It would intermittently display a "F05" error message, or dim, or go off completely. The 2nd broiler igniter was replaced on 11/17/16, the 3rd one on 4/16/18, and the 4th one on 10/29/19. Capitol should have all 4 replacement documents under the serial number of the stove. How important is design in ensuring the most functional outdoor kitchen space possible and what are the benefits of having an outdoor kitchen space designed by your team of experts? This is the worst product and support I've ever witnessed in my life. Like I said, Im going to be providing a follow up article providing an in-depth look at the Capital Connoisseurian and its many features in the near future, but if youre in the market for a professional home range right now, put Capital at the top of your list, period. Whereas my former Culinarian was purely a gas range, meaning the cooktop and oven were all gas powered, the Connoisseurian is a dual fuel range, meaning the cooktop is powered by gas, but the two ovens are both electric. BlueStar and Capital would be more commercial style whereas Jenn-Air, Miele, Wolf, GE Monogram and Thermador would be residential manufacturing Pro ranges. Product_Or_Service: Capital Culinarian Series Oven. No reponse either. Want to learn more about Pro Ranges? Whether you have a question about our products, inventory, or services, our team is here to help. So even though they are a relatively new company, Surjit has a long history in the appliance industry. Jeff: Automation allows us and the customer several benefits. Our goal is to give you ALL the information so you know what's right for you. Launched in 1999, Alfreso was started by Jeff along with Jeff Elliott and Edwin Hovsepian, who prior to starting Alfresco had more than 30 years of combined experience in the commercial appliance industry. However, upon my further inquiry about the ongoing failure I was ignored despite several attempts to contact CS via telephone and email. The part did NOT work and the oven still does not work Now its November, 10 months without a working oven with a family of 6. ComplaintsComplaints for Capital Cooking Equipment, Inc.Oven ManufacturersView Business profile. Contact info at ********************, I purchased a Capital Culinarian Series last year. In 2002, Prizer introduced the BlueStar line, restaurant-quality ranges designed for the residential market. Please call the stores for most accurate price. The latest phone, a newer television, the cutting edge fashion trend all provide instantaneous gratification, but their usefullness is short lived, and within a relatively short time period they will all fade away, only to be replaced by a newer, better counterpart. In other words, despite being a residential kitchen brand, Capital is now backed by a world leading commercial appliance manufacturer, which only strengthenes its position at the top of the professional home range market. Update their BBB rating Include working contact details Provide contacts of local service companies that can source the parts and service the appliances. Capital was founded by Surjit Kalsi in 2004. A commercial kitchen is designed to take a veritable beating and our products are designed for the vigorous standard. First of all I would like Capitol to acknowledge the problem instead of ignoring me, and hoping that I will go away. From professional-style engineering, to superior design and craftsmanship, Capital exceeds culinary expectations and redefines the standard of residential cooking. Fast forward to 10/23/2019, when I called Capital to inquire about the parts delivery since the parts had not yet arrived (3 months later). Jeff: We have wanted to move back into the indoor market for a long time and had been working on designing a commercial style range under the Alfresco brand, but several years ago we started to have discussions with the Capital people, and finally the right opportunity arose. This company offers many ranges at a wide variety of prices, configurations, and colors. The BlueStar line is a new addition to the Yale floor. We purchased a Capital Culinarian 48-inch duel fuel range via Monark Appliance in 2017 (Model ********). In general, it seems to me if you spend $****** on a stove it should work better and problems should be addressed quickly and with the highest-level of customer service. Not to sound overly dramatic, but I feel genuine sadness leaving my Capital range behind. Twice between SEP 2019-FEB 2020 the sm oven door blew out. The Capital range with open burners will offer an output of 25,000 BTUs on all burners, and offer 2 series with different configurations. In less than too years it started smoking during a cleaning cycle. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. With such success in the outdoor market, what made SES decide it was time to look to indoor appliances and why Capital Cooking? We offer special consulting services to help with the most detailed kitchen specifications. Precious Metals Series - $7,592 to $7,848. Capital has been very difficult to work with, had long part delays and are unwilling to take responsibility for what is clearly a fundamentally broken product, which a very high price tag, I might add. Ten years later, Capital is the still the king of professional home ranges, which is precisely why after moving into my new home I immediately made the decision to purchase another Capital range specifically, a 60 Capital Connoisseurian. Love isnt born in a day it takes time to forge an enduring relationship with something. I have heard that ************* is *reorganizing* and was told by **** that no one is picking up calls at corporate or answering emails. After taking delivery and firing it up for the first time, I can tell you Capitals quality and performance hasnt missed a beat. Tried contacting Capital by email and phone, no response. November 07, 2016 BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Their big advantages are self-cleaning and a rotisserie. More oxygen is able to reach the gas flame on an open burner for a higher/hotter temperature. Me: SES has chosen to invest substantially into advance automated technology and design programs, thus keeping manufacturing in the U.S.. Why was it important to you to keep design and manufacturing in the U.S. and what benefits does it provide to your customers? Purchased a capital cooking range which turned out to be a lemon. One repair was performed after waiting several months. And of course, I saw it featured frequently on many food programs. I learned that SES was keeping production entirely in the United States at its state-of-the-art production facility in California, and I learned that SES was founded on delivering the highest level of design, engineering and performance in everything they make, which is exactly what I expected in purchasing the Connoisseurian. As a matter of policy, BBB does not endorse any product, service or business. Covid-19 has undoubtedly put a lot of businesses in a poor position, but this issue began long before Covid and I find it to be a bit offensive that this is the excuse they are now using. The email trail is attached and I am happy to provide additional information if needed. Please respond asap for the repair of the oven, as I have A LOT of company coming and need this to cook!! For anyone serious about cooking at the highest possible level, Capital is the foremost brand bringing commercial style cooking into the residential kitchen, and it looks superb doing it. He created the first Viking ranges with Fred Carl as well as founded the Dynamic Cooking System (DCS). Thank you!! Every part of it feels solid, like its built to last forever, and just like my Culinarian, my new Connoisseurian was engineered perfectly. This is so wrong and I am extremely upset. BlueStar, WEBINAR: How to Light & Vent Your Kitchen. The first one was replaced on 11/5/14, three months after the brand new stove was first used. Look no further. In total, we have not had functional ovens for over FIVE months now. I am requesting that our warranty date not start until after delivery. I was very impressed with the features of the Capital Culinarian. Me: After launching the Alfresco brand, youve since expanded into numerous other sectors with the Artisan, Penguin, Acme, Adamation and Capital brands, targeting both residential and commercial industries. I really want to be happy with my purchase. The reviews were good, and the warranty was impressive. There are many options with the BlueStar 36 model. Since I received no response, I then wrote to the president, *************** on 1/10/20. Fit and finish are perfect, performance is unrivaled, and build quality is exemplary. The only number available is for a secondary company named ADCO who procure warranty parts and schedule service appointments. It was determined that the burner needed to be replaced but was on back order. Mercedes-Benz and corresponding marks are registered trademarks of Daimler AG. We will look at the companies, the products then compare. Here is the email I sent to **** Service in Scottsdale, AZ (We have need for repair of the right oven. BlueStar ranges originated in Reading, PA in 1880 from Prizer-Painter Stove Works, a manufacturing company of residential and commercial ranges, hot water heaters, furnaces, and heating stoves. This is not a purchase I made lightly. Put it all together performance, design, and engineering and Capital has no rival. BBB is here to help. We have had three sets of oven doors replaced and the original control panel go out and finally replaced once in the 2.5 years we have had this range. Capital Your service people provide no updates and are non-responsive to queries for status. He didn't know why this kept happening and told the service technician to again reorder the same parts. First, there is a greater consistency in the accuracy of the parts produced. I am seeking a full refund for the amount paid for the range. hbspt.cta._relativeUrls=true;hbspt.cta.load(91694, 'e0d654b4-6d35-4a2a-853f-1e70b1c5a965', {"useNewLoader":"true","region":"na1"}); It seems that every appliance review has nothing but glowing comments about almost every product, yet you read customer reviews and they are almost universally bad. Human error is eliminated, thus reducing problems and also providing a higher quality. You can purchase a sealed burner option or open burner. When not helping clients, Chris is a huge Patriots fan and enjoys cooking. Also, Appliances Connection received our order in November, but failed to ship to us until January 2019, but appliance was not installed until APR 2019 because we couldn't get it into the house. Chris Tavares Our superior products include stylish professional ranges, customizable range hoods, and a full line of the most beautiful outdoor kitchen appliances on the market. Within warranty dates. I knew at the time I made the right choice selecting the Capital Culinarian for my home kitchen, but Ive learned that it takes time to truly appreciate the value of an object.