Does your CRUZ stroller need a Tune-UP, but you cant make it to a Tune-UP Gear-UPevent? So i highly recommend all of it! Lubricate again if needed. Schedule a one-on-one virtual consultation for product support, a car seat check or service appointment. Dont worry, we have some step-by-step tips you can do at home to get your stroller running smooth again. A manufacturer of high-quality strollers has begun shipping their strollers with 1 cc packets of Multi-Purpose Synthetic Grease with Syncolon (PTFE). Remove front 2 wheels and wipe down and dry thoroughly, Lubricate all 4 wheels shafts with a household lubricant like white lithium grease, super lube or BuggyLOVE WheelLOVE. We can help! Remove your back wheels and wipe down the wheel housing and wheels to remove all traces of dirt or grit. All rights reserved. I didn't realize there were bad reviews about the wheels - what do people not like about them? Ranting and gushing is welcome! Customer service was very good and prompt. My LO is 18 months and just stopped using it as her car seat and probably could have kept using it til she was 2. We looked at the Cruz first and it didn't fit in the boot of our car without takeing the wheels off. https://tuneup.uppababy.com/wp-content/uploads/2018/09/MINU18_wheelclean.mp4. The culprit is salt and sand. Remove all wheels and wipe clean with a damp cloth to remove any dirt or debris. 2015-later VISTA strollers: Fold the VISTA and wipe down both sides of the middle folding joint. Remove all 4 wheels and wipe down and dry thoroughly, Lubricate all 4 wheels shafts with a household lubricant like white lithium grease, super lube or BuggyLOVE WheelLOVE, Spray out back brake housing and brake pin with WD-40, let sink in and hit brake several times without wheel attached to clean out brake pins, may have to repeat process depending on how dirty. Press J to jump to the feed. Unlike some competitors, Super Lube is compatible with the plastic and polymer materials used in the making of the stroller, ensuring that there will be no damage done to the stroller. Press question mark to learn the rest of the keyboard shortcuts. Stroller Maintenance Checklist (PDF 1Mb). Schedule a one-on-one virtual consultation for product support, a car seat check or service appointment. I love our Cruz. Heres how: Check out this video below to help illustrate how to service your front wheels. Privacy and Terms
I'm seeing consistent reviews on Amazon and other sites that the wheels wobble or vibrate on smooth surfaces. Super Lube is clean; transporting these strollers will not cause excess grease marks around the home, in your car, or anywhere else. We have friends that got the bassinet and love it. We do not own a car and also walk everywhere. Our friends with the Cruz bassinet used the bassinet for their LO to sleep in at night. Do not store your stroller in a damp environment (such as an unfinished basement or outdoor shed). Super Lube has excellent water resistance and rust inhibiting properties, meaning that a rainy day will not put your stroller out of commission. This stroller company chose Super Lube for a number of reasons, including: Super Lube is trusted for items as delicate and important as a baby stroller and is strong enough to be relied upon in industrial factories. For warranty claims, maintenance tips, product info, feedback, Ideal for quick text questions and general support, maintenance tips, product info, Monday Friday 8:30 a.m. 3:00 p.m. EST, For quick questions during business hours. The MINU offers modern conveniences in a portable, lightweight stroller. Posts focusing on the transition into living with your new little one and any issues that may come up. I contacted the customer service and they immediately shipped me a bottle of lubricant (I hope that's the right word lol) and two complimentary wheels even though it was just the lube it needed. Get Multi-Purpose Synthetic Grease with Syncolon (PTFE) now! My MIL is Italian and couldn't believe how fast and helpful they were because in Italy they would never do that. 2014-earlier VISTA strollers: Fold the VISTA and spray out the black plastic middle joint with WD-40 and tap on spring loaded middle joint to make sure it is free of dirt and debris. To maintain your MINU we suggest lubricating your front wheels to keep you strolling along smooth a silk. Unfold the stroller again. Did they send it because it was under warranty? Use a mild detergent or damp cloth to remove any dirt or debris, then place a dose of lubricant, like lithium grease or silicone, in the notch in the wheel shaft. Travel safe this holiday season with our UPPAbaby TravelSafe program. Still haven't had to use the replacement wheels. |
I am currently pregnant and trying to sort out which stroller to get.
We assumed it was because we have so much weight in the basket most of the time. Heres how to administer a Tune-UP at home: Download the Stroller Maintenance Checklist (PDF 1Mb) to take this checklist with you and for more information about cleaning your stroller. It is also helpful to lubricate the section of framing above and below the silver square nubs. Login. While the strolleris open, spray out the cross support bars where they meet the stroller frame. It's never the majority of reviews, but what alarms me is how often people say they've gotten replacement wheels and a replacement frame or a whole second stroller and the problem persists! I can't gush enough about how much we love our Cruz and the service. Wipe clean with a damp cloth, spray cleaner, or compressed air. 2014-EarlierMiddle Joint with Metal Hook. Here is a quick video we made showing this process: Check basket fabric for rips or zipper issues, and replace if necessary, Check seat recline, footrest, harness, bumper bar and handlebar for proper working order, Quick wipe down of frame and quick spot clean of fabric. Have you used that at all? They bought the stand and had the stand in their room. For warranty claims, maintenance tips, product info, feedback, Ideal for quick text questions and general support, maintenance tips, product info, Monday Friday 8:30 a.m. 3:00 p.m. EST, For quick questions during business hours. You can squeeze some bike chain wax, a beeswax lubricant, a little white grease or even squeeze some BuggyLOVE Wheel Love into the brake housing, let it soak in, hit the brake a few times and this will lubricate and clean out the mechanism keeping your brake smooth and easy to use. Schedule a one-on-one virtual consultation for product support, a car seat check or service appointment. Super Lube does not contain metal additives, making it the perfect lubricant for applications where plastic is in contact with other plastics. To prevent the metal components from rusting, wipe down your stroller frame when used in inclement weather. I can't tell if I'm just seeing the 1% of customers of any product who are loudly unhappy on the internet, or a serious red flag. We have the 2017 Cruz. Thanks! Schedule a one-on-one virtual consultation for product support, a car seat check or service appointment. I did notice last week that it didn't look like a very smooth ride. I love the stroller! Does the Cruz lay completely flat? I have the car seat as well which is awesome, very easy to install and clicks in and out of the wheels. If you have a Cruz, what's your experience with the wheels? Schedule a one-on-one virtual consultation for product support, a car seat check or service appointment. We used the bassinet exclusively for the first 3 months. For warranty claims, maintenance tips, product info, feedback, Ideal for quick text questions and general support, maintenance tips, product info, Monday Friday 8:30 a.m. 3:00 p.m. EST, For quick questions during business hours. For warranty claims, maintenance tips, product info, feedback, Ideal for quick text questions and general support, maintenance tips, product info, Monday Friday 8:30 a.m. 3:00 p.m. EST, For quick questions during business hours. The lubricant worked perfectly and it's been smooth sailing ever since (about a year). I was left very happy. Box 405, Bohemia, New York 11716-0405, Copyright 2022 Super Lube. 2014-earlier CRUZ strollers:Fold the stroller in half and wipe out any dirt and debris from the middle joint. Does your VISTA stroller need a Tune-UP, but you cant make it to a Tune-UP Gear-UPevent? Schedule a one-on-one virtual consultation for product support, a car seat check or service appointment. Create an account to follow your favorite communities and start taking part in conversations. Concerned over car seat safety? And with customer service, especially in Canada? I do have the newer 2017 model and there were enhancements to the wheels, among other things. Here is a quick video we made showing this process: 2015-later CRUZ strollers: Fold the CRUZ and wipe down both sides of the middle folding joint. Super Lube Grease lives up to the Multi-Purpose name. Here is a video showing this process: Spray clean back wheels and lubricate with WD-40. Dont worry, we have some step-by-step tips you can do at home to get your stroller running smooth again. Once you clean out these areas and let the wd-40 work into the joints, open and close the stroller several times to work any residual dirt out of the moving parts. Spray WD-40 on either side of metal hook and pump hook up and down several times. 2014-earlier CRUZ strollers: Flip over your CRUZ frame and at the bottom of the brake pedal you will see 2 screws. The Cruz seems great in terms of compactness and lots of storage BUT I keep reading bad reviews of the wheels. Why UPPAbaby Recommends Rear Facing as Long as Possible, For warranty claims, maintenance tips, product info, feedback, Ideal for quick text questions and general support, maintenance tips, product info, Monday Friday 8:30 a.m. 3:00 p.m. EST, For quick questions during business hours. I see the description says that it "fully reclines" but apparently in specific reviews it only goes down to a 27 degree angle. Super Lube is safe for human contact, ensuring that any excess material in the repair process is non-harmful. http://buggylove.com/, For warranty claims, maintenance tips, product info, feedback, Ideal for quick text questions and general support, maintenance tips, product info, Monday Friday 8:30 a.m. 3:00 p.m. EST, For quick questions during business hours. Contact tuneup@uppababy.com about any visibly overused or broken parts. Does your G-SERIESstroller need a tune-UP, but you cant make it to a Tune-UP Gear-UPevent? Below are some helpful tips to keep you strolling safely and happily. The fix is super simple. and she called customer service and they sent her a brand new set! A place for new parents, new parents to be, and old parents who want to help out. We haven't had any problems with the tires in the year we've been using it but I did break off the latch that holds the stroller together when it's collapsed. We walk everywhere and do not own a car, and we live in a condo. If it slides, rolls, swivels or squeaks, Super Lube it! I have the Cruz and love it. We still have an issue that after the brake is on the wheel gets stuck for a bit you have to go backwards then forwards. |
I called customer service and they sent us a a whole new frame! We have the city mini GT. It was so fast and super easy to fix. Check basket fabric for rips or zipper issues and replace if necessary, Check seat recline, footrest, harness, handlebar for proper working order, Wipe down the frame and spot clean of fabric. Two of my friends have bought one since, because of all the praises I keep singing about it. Make sure the fold joint and brake housing are free of dirt and debris. For an added preventative, add a dose of petroleum jelly or BuggyLOVEs Wheel Love to keep the squeaks at bay. LO loved to go for walks in the bassinet. You will see silver square nubs, or pins, that engage on the cross bars when the stroller is open (the G-LINK has one pin located on the center frame, below the release handle). Dont worry, we have some step-by-step tips you can do at home to get your stroller running smooth again. They stopped turning and I started getting very pissed. We managed to get a cheap used Bugaboo Chameleon with bassinet, so we just have a second stroller. Are you getting the bassinet as well? Place a small amount of lubricant on the wheel shaft before reinserting into stroller. (We're not short of space). It has great wheels. They'd get stuck sideways when turning on slick floors (like inside a grocery store). I'm not sure if we will get the bassinet or not, it depends on what comes up on our local buy/sell groups (would rather not pay to buy it new they come up used so often!). We suggest you service your ride at least once a year and recommend performing a monthly inspection. Super Lube can help. Copyright 2022 Super Lube. Remove your 4 wheels from your VISTA and CRUZ as shown in your manual (or you can always contact me and I can walk you through it) and wipe them down with a damp cloth, and dry thoroughly. We have the other upper a baby one same wheels I think we also had issues to start with in shops but they sent us out new wheels and told up to use lubricant stuff. I'm in Canada and have a Cruz, 2015 model I think (bought late 2015). Store in a dry place. The best part is how gigantic the storage area is. We had an issue with the front wheels. After a few forays into the winter wonderland, maybe your VISTA or your CRUZ may sound a bit squeaky. Use a small tool or screwdriver to push in the silver notch on the base of the front wheel to remove the wheels. P.O. I love the stroller and after awhile I did end up having a problem with the wheels. Super easy to use. I contacted customer service and they suggested the pegs that attach the wheels to the stroller weren't lubricated properly and so sent me a little tube of lubricant with instructions (super easy) AND sent me a replacement set of front wheels. When salt and sand get lodged in the wheel of a baby stroller, it can create a loud squeaking noise and create a rocky ride for its tiny passenger. All rights reserved. A friend has the 2015 model and this year, after two years of use, she said her wheels were worn (but I think that's normal after using it almost daily for 2 years!) Remove all 4 wheels and wipe down and dry thoroughly, Lubricate all 4 wheels shafts with a household lubricant like white lithium grease, super lube or BuggyLOVE WheelLOVE, Spray out back brake housing and brake pin with WD-40, let sink in and hit brake several times without wheel attached to clean out brake pins, may have to repeat process depending on how dirty. I am getting the Snug Seat tomorrow. Just like maintenance extends the life of your car, routine maintenance extends the life of your UPPAbaby stroller. I'm going to try to empty the basket and check if it's the wheels. Other than it not looking smooth, the Cruz (and Mesa) are fantastic. Are the new models different?