If its luxury you seek, Id look elsewhere. and I kept calling to speak with the general manager not just the manager Kimberly of the diamond club who didnt care one bit about us and NO ONE would let me speak with the general manager . The balcony doors looked like someone had tried to break out (or in), the reading light on one side of the bed was broken and because the tub and shower werent working, the only way to clean off was with the handheld shower head. We were not going to move all of our stuff again and paid for ocean view for the whole stay not partial. While the modern look of the resort makes you feel you could be anywhere Miami, Las Vegas, Orlando guests who want to get off property into the real Jamaica can book tours to see the historic town of Falmouth or visit waterfalls and other attractions. The price will vary depending on the dates and the demand. Nexus team them selves the boys were fine the women there didnt want to be there and given the chance didnt want us there. WiFi and wired Internet are free in public spaces. Rooms open to balconies or patios. If you plan on doing more partying than staying in your room, your beer goggles may cloud the issues with the accommodations enough that youll go home with nothing but amazing vacation memories (and maybe a hangover). Booked a swim out room that our pool turned green ,asked for days to have It cleaned and they didnt clean it for over 4 days so we where without the private pool we paid for ! Check in and check out were quick and easy and the front desk staff was nice and friendly. One was ok but the other had no view. December to March bring the most pleasing temperatures, but seas can be rough. We are truly concerned that your experience was the total opposite of the outstanding services that we strive to provide. He was so attentive and took care of every one of my families needs. Poor communication (and no resolution) about issues with room. You can stay at Royalton White Sands Resort & Spa All Inclusive starting at 98.74 per night. This property is all-inclusive. Get expert advice, handpicked recommendations, and tips for your family all year round! Free WiFi Open for breakfast from 7 to 10:30 a.m., lunch from 12:30 to 3 p.m. and dinner from 6 to 10 p.m. This all-inclusive property features a full-service spa, a water park, and a nightclub. Of Royaltons claim to being upscale, modern and all-inclusive, only the last of those rang true. by Royalton White Sands, Dear Kenneth, Logistics aside, once you get here, what awaits is a classic Caribbean luxury all-inclusive experience with amenities to appeal to the toddlers, teenagers and adults in your party and most everyone in between. Check in and check out were quick and easy and the front desk staff was nice and friendly. The portions are tiny, but the dishes were all artfully plated. Special requests are subject to availability at the time of check-in. by Royalton White Sands, Dear Valued Guest, My butler Don Julio was fantastic. A stay at this property places you within half a mile (1 km) of Burwood Beach and 6 miles (10 km) of Blue Waters Beach Club. " Luxurious rainhead showers are also standard in all rooms. Diamond Club Luxury Jacuzzi Pool View Swim Out Suites The activities team seemed like they were having more fun than the guests! I had the coconut fried fish at Calypso, the West Indies restaurant, and it was well cooked with lots of coconut flavor. By subscribing, you agree to receive personalized offers and promotions via email. Each guestroom is kept vacant for a minimum of 24 between bookings, and can be accessed from outside the building via exterior corridors. Yes, Royalton White Sands Resort & Spa All Inclusive has a pool for you to swim in. Please enter your travel dates like this: mm/dd/yyyy. If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. Parents appreciate the chance to enjoy some down time while the kids are in the kids camp, available from early til late for no additional charge. There was also trivia, a volleyball tournament and nightly entertainment with dancing and music. by Royalton White Sands, Dear Valued Guest, It was a pleasure serving you and we hope to have the opportunity to host you again. With waterslides for guests of all ages and a splash pad for your little ones, our Splash Park is perfect for cooling off on a hot, sunny day. Clubhouse Kids Club There are burgers and chicken dishes for kids. Plan on some construction noise at times, but nothing to overshadow the White Sands experience. All About the Extras Tel. Pools. Luxury Oceanview Room Some units feature a hot tub, and all have a balcony or terrace. Will I have free WiFi service at Royalton White Sands Resort & Spa All Inclusive? Available in all rooms: 1 ThankYou point per $1 on all other purchases. If shes on the front desk claimed the water was to rough soon as the guys came they let us go out (the sea wasnt rough at all). Regards. We spoke with a very friendly guest services agent about the issues twice, but as far as we could tell, nobody ever visited our room to assess the issues. They also have an electronic safe deposit box and the bathroom provides toiletries and a hairdryer. Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort is an all-inclusive property. For Mom and Dad As seen in other reviews the Americans take over these areas and arent happy with invading in swarms of 15 they also bring their own boom boxes busting out tunes so loud. They were only willing to give the ocean view after staying 3 nights. Regards, Apr 25, 2022 But tui isnt a reflection on the hotel at all and more tui themselves, Overall this was a great hotel and holiday would highly recommend anyone to visit you wont be disappointed at all. Please accept our sincere apology for any inconvenience that you encountered and your feedback was shared with the team. At the pool bar there would be several bartenders talking and seemed bothered to have to make a drink. Charges for extra guests may apply and vary according to property policy. This site does not include all credit card companies or all available credit card offers. Sports The others are first-come, first-served and we were seated immediately at each restaurant we visited. Luxury Rooms Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. Pillowtop beds feature premium bedding. Childcare for kids ages 4 to 12 is included in your all-inclusive rate, with activities planned throughout the day both in an air-conditioned play area and outside by the pools, water park, small playground and beach. Price not available for the given date range. Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Kids love to watch their food being prepared, and fried rice, tempura and other dishes go down well with everyone. We appreciate your feedback highlighting the check-in and check-out process, the food at the restaurants, and the pools. Coffee making facilities and electronic safes are standard and mini-fridges, in all rooms, are restocked daily with beverages. Pools were nice with a few to choose from with plenty of swim room and had no issues getting towels. Wide variety of dining options, from sushi to local dishes. Air con is brilliant and the room key as your wrist bad best thing ever (never have to worry about loosing key cards) Few little things broken but nothing that was an issue. I've never done diamond before and i have to say it was well worth it. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. There's a pretty little man-made island on property that you can wade through ankle-dip water to reach, where a few lounge chairs are set up under umbrellas. The air-conditioned rooms offer satellite TV, minibar and a coffee maker. We booked through tui and the reps at the hotel wasnt great. You can upgrade to Diamond Club services with these rooms. Other than those categories, no other Diamond Club rooms or suites can be connected. Self parking and valet parking are free. The hotel was nice but dated. Royalton describes its resorts as being upscale, modern and all-inclusive, but does the White Sands live up to its billing? Organized Activities Taj - This restaurant specializes in Indian cuisine and serves lunch and dinner. Jerk hut on the beach lovely and room service was again lovely. Consult your Destinia agent for any specific concerns. Other recreational amenities include a spa tub, a sauna, and a fitness center. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Wi-Fi, available throughout the property, is included with your all-inclusive rate. Babysitting services can be requested for $25 per hour. The shot boy next to the pool i forgot his name he was amazing. You can check in at Royalton White Sands Resort & Spa All Inclusive any time after 15:00 and check out any time before 12:00. Parking is free in a secured outdoor lot and having your own car can be very useful if you plan to venture off property. Activities and facilities/equipmentAll non-motorized water sports are included. While there were certainly amenities and activities geared toward families, we encountered mostly couples and groups of friends on vacation. Guests can enjoy drinks at the bar. We are very sad to learn that you did not have a good time with us. Would you like to be the first to write a review in your language? Highchairs and coloring books are available at all restaurants. Aside from a few other families, we mostly had the water park to ourselves and when we visited the kids club for family bracelet-making, there were only four other kids there. Mountain Spring, Trelawny, A1, Montego Bay. Just wow seriously wow. Be sure to make reservations as it's very popular. And the property's range of restaurants manages to cover most bases when it comes to pleasing everyone in your crew. Zen Japanese Teppanyaki and Sushi Bar Open from 6 to 10 p.m. nightly. Royalton White Sands Resort & Spa All Inclusive offers transfer service to its guests. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. The next day there was a foam party in the adults-only pool at 2 p.m. with bartenders pouring shots directly into guests mouths as bubbles filled the pool. Does Royalton White Sands Resort & Spa All Inclusive have a restaurant? All activities -- including the water park and swimming pools -- are available and open all year long. Gratuities and taxesGratuities and taxes are included. The friendly staff at Royalton White Sands will help the guests with information about activities available. Awaken and enrich your senses along the pristine shores of Montego Bay at Royalton White Sands, where everything is designed to deliver a completely personalized vacation experience for you and your loved ones. Open daily. Additionally, rooms include complimentary bottled water and coffee/tea makers. Visit Family Vacation Critic on Facebook! Extra-person charges may apply and vary depending on property policy, Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges, Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed, This property accepts credit cards; cash is not accepted. Larger families should opt for these suites, equipped with a king bed, double sleeper sofa and a set of bunk beds for two kids. Yes, Royalton White Sands Resort & Spa All Inclusive is a family lodging establishment, suitable for you and your loved ones. Clayon and Romaine was great butlers they made me and my daughter stay easy. Reservations are only needed at Zen, the Japanese sushi and teppanyaki bar. He was fantastic! , Free wired internet, Free self parking Italian Trattoria Yes, the facilities at Royalton White Sands Resort & Spa All Inclusive include a restaurant. We are pleased to read that you enjoyed the food and exceptional service from our hosts especially Disreen; she will be recognized for a job well done. We hope to have the opportunity to host you again soon. It offers a splash pool, direct beach access, free Wi-Fi and has a Diamond Club. Please accept our sincerest apology and your feedback was shared with the team for review and attention. Special requests can't be guaranteed and may incur additional charges. Babysitting No resort guide or map given at check-in. Royaltonwhitesands. The terrace overlooks the ocean. Cash rates start around $250 per night for two adults and around $400 per night for a family of four. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60C/140F. (Note that they drive on the left side of the road here). If you upgrade to the Diamond Club level of rooms, you get amenities like butler service, preferred dinner reservations and access to the Diamond Club beach. For the best deals on rates, aim to book in May, June and September. Yes, Royalton White Sands Resort & Spa All Inclusive has parking facilities. For an explanation of our Advertising Policy, visit this page. By masterfully blending the richness of the Jamaican culture with a luxury product, we are able to provide outstanding service, and exceptional attention to detail. A guest at the next table over at dinner on our first evening ordered a Grey Goose and vodka and the server spent the next few minutes trying to decipher what it was he actually wanted to order. Concierge This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Diamond Club Luxury Jacuzzi Pool View Swim Out Suites, Diamond Club Luxury Presidential Swim Out Pool View One Bedroom Suites, Diamond Club Honeymoon Jacuzzi Oceanview Suite, Diamond Club Honeymoon Jacuzzi Oceanview Swim Out Suite, Diamond Club Chairman's One Bedroom Oceanfront Swim Out Suite. That's correct. Points pricing begins at around 50,000 Marriott Bonvoy points per night for two adults. Get a room in wing a and d and your guaranteed a sea view c and b view not great marshland and generator type things. Always calling me by my first name. Again this wasnt a huge issue wasnt even unsightly but for kids playing maybe more an issue. Use of this Web site constitutes acceptance of the Travelocity User Agreement and Privacy Policy. There are just two pools onsite, but both are so large they never feel overcrowded. The hotel's entry-level room, on the small side, has a double sofa sleeper bed and your choice of either one king bed, two twin beds, or one full and one twin bed in an open plan. Spa Guests can surf the web using the complimentary wireless Internet access. During our stay, there were activities throughout the day. The p Tiles falling off on the pool floor that my 5 year old There are Hobie Cats that can take up to four people cruising in the lagoon, stand up paddleboards for fun exercise and kayaks, too. All rooms and suites have balconies with either ocean or garden views. Yes, send me expert advice, handpicked recommendations, and tips for my family. Pamper yourself with a day at The Royal Spa, where you can enjoy body treatments, mani/pedis, and facials. by Royalton White Sands, Dear Valued Guest, The Zen restaurant was ok. Open in the evenings for dinner only, by the beach, this is the spot for woodfired pizza, pastas and delicious grilled meats.