Now they're making me wait longer to confirm the package arrived when it got there the 4th of October it is now the 9th. For those who like elegant style, a fresh Daisy-printedHalter Bikini Set can help to exude femininity. I do have to hem it expected, I'm bearley 5'. I was very concerned about looking beautiful at my first born prom, but with this dress not only I felt beautiful also sexy. Take days to return email! I have received the best customer service from Bree! Thank you so much for sharing the review! Yours Sincerely, Worst of all, it arrived without a clasp rendering it completely useless. Love! Good quality and very snug and comfortable. Looks amazing on my daughter. Don't guess. You should be commended by the company for your professionalism with customer service. I'm 5 ft 7 and 165 lbs and ordered a medium it fits true to size. Careful though, it's easily addictive to buy from them. No value for money. The timeless classic collection features the most durable fabric and vibrant colors for a youthful and liberated lifestyle. , Hi,May I know your order number?You may also provide the email address or the name you used for your order for double-checking.Once I find your order on our system, I will try my best to help you move on to the next step.Any more requests, please kindly contact me via email address: [emailprotected]Yours Sincerely,Retro-stage Team. Will try again because the dress that came is beautiful! If there have any more request, please kindly contact me via email address: service@retro-stage.com Thank you so much for sharing the review!Retro stage always tries our best to provide excellent goods and customer service.Looking forward to serving you again.Any more requests, please kindly contact me via email address: [emailprotected]Yours Sincerely,Retro-stage Team. Products used:Petticoats, pull overs, sleepwear, gloves, and lots of dresses. This is a sad tactic by a small company that is wanting told hold onto every customer's penny. It's not available in the carrier's system yet. Even though they acknowledged the correct dress was received by them with now damage or wear to it, they would not refund my money. So then this woman tried to like haggle with me and eventually after days she finally said yes. Please contact us via email, we will Reply to your email within 24 hours, except weekends and holidays.) I ordered two cute looking dresses and two pairs of shoes and a purse for a tv show I was doing. They then told me I would have to pay to have the item picked up from their company and shipped back to myself, then change the return address and re-ship to them. I love my 50's style red and white plaid dress. Bree sorted out the sizing issues in a very timely manner. Retro-stage Team. Yours Sincerely, Retro-stage Team. Appreciate the help. Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. This material is a long-standing staple and the essence of the gorgeous women. Very helpful customer service. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Several exchanges with the service are mainly answered with be patient it will come. Once I find your order on our system, I will try my best to help you move on to the next step. As a vintage-style seeker, Retro Stage is more than a brand. Luckily mines was only a couple bucks, however no one has reached out to me after I have emailed. But is was tight around the waist. Hah, good luck. Looking forward to serving you again. Everything else did not fit at all or was very cheaply made. Then the item was poorly made and not the right size so I wanted to return it. Thank you so much for sharing the review! Any more requests, please feel free to let us know and we will surely try our best to serve you well. Tip for consumers:Would strongly suggest retro stage to get that vintage look! I won an Instagram giveaway hosted by the company and got a really cute swimsuit. If there have any more request, please kindly contact me via email address: service@retro-stage.com And sent them a screenshot of the usps notification stating they could not deliver. Because of COVID I understood this may be the case that's why I made sure to buy the dress, months before I needed it (at the end of September). Yours Sincerely, This company has a long overly drawn out process for returns and then in the end, will not refund the customer their money. As a funny and flirty pattern, the swimsuits with plaid pattern can easily evoke memories of summertime picnics by the sea with friends, which you might attend in the Red Checked Halter Bowknot Swimsuit. I have purchased several vintage-style bathing suits and other summer clothes from this store. This has been going on over six months, Purchased Invoice: Red Keyhole Dress XXL for $70 on 10.16.21 @9:11 am & have NOT received item or any update to date. I mailed the items back (which I paid $20 to do) and because I didn't keep the tracking number they said there is no way I can get a return even though I mailed through Canada Post and paid at the counter. ComplaintsComplaints for Retro-stage.shopClothingView Business profile. Everything will be better. Tip for consumers:They ship from China and it is hard to get answers or talk to anyone. Thanks again for your feedback. Looking forward to serving you again. The bathing suit arrived in a month, which I notified the company that the dress hadn't arrived and I needed to return the bathing suit because it did not fit appropriately. In addition to the standard black and white stripes, stripes in any color combination can be a surprise. I ordered a medium. The logistics and transportation of the order ******** is still under investigation, and we will provide customers with further solutions after the investigation results come out. I reached out to customer service at one point with a question and they followed up asap. Thank you again for your feedback. Billing adjustment; Contact by the business, Approximately 3 months ago I placed 2 orders with this company. So I had to take care of return expenses by myself and had the dress shipped back. Its cutting and pattern all carry the unique charm of the era. It took quite a while to get here. I tell retrostage this is unacceptable and they need to give me my money back because I did exactly what they asked me too. All seems dodgy to me. But when the package arrived, our warehouse did not receive it, so we were worried that the package was sent to the wrong place. Hi can i check if i am to order a dress, where is the dress shipped from? Thank you very much for sharing! We have emailed you the return guide, please check your inbox for that. Ori, Shipping went quickly without problems. If there have any more request, please kindly contact me via email address: service@retro-stage.com Terrible service. I filed a concern with **** and got a call the next day stating the business moved a long time ago so they are attempting to deliver it to the new address. I feel like all I get is the run around. As a matter of policy, BBB does not endorse any product, service or business. After well over a month I received my item. I contacted customer service regarding the issue and they instructed me to keep the hat as a gift. I have sent three emails asking for cancellation of the items. I ordered bathing suits and when they arrived the material was super cheap and I could tell it would fall about in 1 wear. One of the items never had a tracking number so I had to contact the office via email twice to get any kind of update and finally it arrives over 3 weeks late. They fit perfect and I get non-stop compliments when I wear them. We will apply for a refund for the customer after verification. The dress did not fit so I followed Retro-stage's protocol and requested a refund. I found an address on line & sent the products back. I got no where with my complaint. Great experience, super fast shipping and love the products. My product shipped from City of Industry, CA and arrived in roughly 3-4 days, including the New Year holiday. I sent another email a week before I needed the dress, wanting to cancel everything, wanted a refund, and information on where I can send the bathing suit to, so I can return it. Any more requests, please kindly contact me via email address: service@retro-stage.com 2 months later I get a notification that my package was delivered. no one is answering me.i have sent three emails. Therefore, we confirm to the customer the address that the customer filled in when returning the goods. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.) Leave an honest review I think. Polka dots are youthful and lively in fashion and have a place in everyone's wardrobe. This dress deliversperfectly! Will be ordering again! I wish I would have done my research and not ordered from here. Retro was certainly able to charge my card immediately but can't seem to deliver the goods! No number so far. Retro Stage takes inspiration from these classic elements, allowing modern women to feel retro charm at any time. I can't wait to wear this dress. Tracking number doesn't work. how long does it take to deliver to singapore? Then the weeks went by, and I emailed again, asking for just information if it was in transit or hasn't sent yet, got no reply. I have called several phone numbers, some of which state that the person has not set up a voice mail box. If you are in the US, be patient with shipping, and you can be sure it will be worth the wait. Retro-stage Team. Retro Stage has a consumer rating of 3.61 stars from 651 reviews indicating that most customers are generally satisfied with their purchases. Thank you very much for sharing! Once I find your order on our system, I will try my best to help you move on to the next step. I sent an email asking and now the tracker says it is on it's way. The purchase amount was a little over ******* I simply want my return minus shipping. Retro-stage Team. I am not sure if it was a mix up becauae they were shipping from different areas. I LOVE retro stages collections! If you have more requirements, please contact me via email address: service@retro-stage.com Package took more then 60 days now and on the tracking it's somewhere arriving but in no local shipping can be found. All have been beautifully made and carefully packaged. I just love the elegance of the dress. money back from Retro Stage and the company kept the dresses I dutifully sent back according to their instructions The tracking number was not correct I have emailed me them many times and they respond with "all will be fine" Well it isn't fine and I need my money back from the items I returned from order# FDXXXXXX It makes me ill just thinking about fraudulent this company is! I never did receive a tracking number in order to track my package. On 5/31/2022 at 12:59pm it said it had been forwarded to another address. I sure hope I can find another time to wear it. Overall, Retro Stage is AMAZING! Yours Sincerely, We have not received 50USD and 85USD orders from customers. I have written to them five times. Thank you Retro Stage and Bree! Brooke, Thank you so much for sharing the review!Retro stage always tries our best to provide excellent goods and customer service.Looking forward to serving you again.Any more requests, please kindly contact me via email address: [emailprotected]Yours Sincerely,Retro-stage Team, I ordered a swimsuit in April 2022, I requested and cancellation and refund 5/17/22. If the company is willing to refund me then I have no qualms, as long as it is followed through by sending me an email to fix problems by the end of this week. This is a scam Chinese company that takes forever to ship to you, sends emails that barely make sense and the products are very poor quality. Prom season is here, and you deserve to look and feel amazing for your big party! Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.) After we responded to the customer's email on September 3rd, we never received a response from the customer. The dress still goes to the ground. Retro stage always tries our best to provide excellent goods and customer service. Bad quality, cheaply made! Once I find your order on our system, I will try my best to help you move on to the next step. Or you can call (833)311-3320 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. In addition to swimsuits, Retro Stage is a popular vintage fashion brand with many vintage clothing and accessories from the 1920s, 1950s, and 1960s. Retro-stage Team. from 8 AM - 9 PM ET. Take your measurements if you want the right size to arrive. Verification can help ensure real people write reviews about real companies. Yours Sincerely, I am short, almost 50 and the dress was wonderful. Yours Sincerely, ship back cost me $23.00! Dress arrived within the time alocated . USPS then tried to deliver the package and they couldn't because there was no access to the delivery address ( in City of Industry CA). We will continue to work hard in the future to provide better products and services! Taylor, Sincerely, Regarding the orders that have been received, the order ******** has been refunded in full due to abnormal logistics. (The consumer indicated he/she ACCEPTED the response from the business.)