Jennifer wanted me to pay for the bed and take a gift card for an undisclosed amount. Extended Financing Available. With prices that tend towards the upper end, Crate & Barrel customers have proven time and time again that shoppers are willing to pay more for beautifully designed and styled home furnishings.With regards to customer experience and sentiment, there are some mixed reviews from Crate & Barrel shoppers. The ladies in the store were not really happy when I wanted to exchange for a new one. I love their glassware, cookware and gadgets. I won't ever buy furniture there again. It's a bummer because I had such a great experience in the store and we are really happy with our furniture. Maria, one of the salespeople there, was *fantastic*. See our fabrics and leathers. ABOUTTips & TricksShop by CategoryFavorite Sources. ITS ALL A RUN AROUND. We'll go through the top picks and talk about the ins and outs of Crate & Barrel's offerings. The Sales Associate who sold us the chairs, Damien, never told us the chairs would take so long and now I feel like he lied to get the sale! To make a statement, you might consider opting for a glass or marble top. We independently research, test, review, and recommend the best Thanks as usual for sharing your life and home decor! Another favorite find of Crate & Barrel shoppers are their functional and beautiful coffee tables and accent tables. There is no excuse for this business model in today's world. I went into the store 3 different times and Mike expertly helped me pull pieces together. Organic When you shop for cotton made without harmful chemicals or pesticides, you're contributing to cleaner soil and waterways. While most customers like Crate & Barrel's designs and wider selection, there are some complaints about durability and delivery in some cases. "If you have limited space, for example in a studio apartment, consider a counter-height table, which is 34 to 36 inches. But I had to reinforce the bed with metal plates to insure it lasting this time around. By clicking Accept All Cookies, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. They have some interesting pieces here, but it's hard to find a bargain. This rating is based on the human interactions I have had with this store in the last few years. I've always received excellent service at this location, and this store is one of my favorite places to browse when I'm in the mall, being the food nerd that I am :). YOU WILL GIVE GREAT SERVICE FOR SMALL ITEMS. The pillows rang up at $34.95. If you don't have Adobe Reader get it here: Get Adobe Reader, Greensboro, NC, 4501 Landover Drive - Now Open, Ready to Deliver: See Our Most-Loved Upholstery, Buy Now, Pay Later. Wow what an experience I had here! Its important to remember that some pieces are priced well while other may be overpriced. I went in and talked to very nice young man and I purchased another table that had similar features, but made out of a different type of wood. Additionally, their furniture is incredibly boring. Shoppers love the modern designs and color options available for Crate & Barrel's sofas and sectionals, although there are a few shoppers who brought up problems with delays and their custom sofa not being delivered by the promised date. See how it all works here. Towards the end of the delivery window and with no call beforehand from the delivery service, I reached out at 7 PM to the store only to learn that my bed would not be delivered due to bad weather. But after shopping around at so many different stores (really, we must have gone to 50 furniture stores all over LA! I can't say enough about my experience there. She has been contributing to The Spruce since 2019, where she covers home dcor and furniture. This 68-by-36-30-inch rectangular dining table can seat four to six people, depending on your seating arrangement. We bought a sleeper sofa here recently and there was a very minor problem with the delivered furniture - their customer service lead Jennifer went above and beyond in helping us get the issue resolved and in spite of the initial problem made this one of the best furniture shopping experiences we've had. If youre looking for a table ready to use upon delivery, this may not be the table for you since assembly is required. Sure would have been great Jennifer! To be fair Ive only had it for a month or so. I've been to this C&B many times, but usually to buy gifts for wedding registries or pick up random household items. The cons: Some delivery issues such as delays and longevity concerns for certain table models. However, the assembly process is fairly straightforward. Extra! First, she hasn't worked ANYWHERE 20 years, and had she worked at C&B for 20 years, one would think she'd have at least a passing knowledge of their product line. Slightly disappointed with furniture shipping costs, but I still buy my pieces here in the end. It comes in a few different sizes and colors, including white-on-white and options with contrasting pedestal bases. In addition to the top categories above, Crate & Barrel offers a wide array of other home products, such as: Crate & Barrel can be found across the US, Canada, and in multiple worldwide destinations. Well, our chairs were My review of the store, the furniture I purchased and my sales rep is 5 stars. The representative that helped me at this store stated that my couch would be ready mid-April. Crystal said they would refund my shipping cost and she would reschedule the delivery for a week later. The Horwich is made of manufactured wood with ultra-clean lines and a simplistic silhouette. The option to have your receipt e-mailed to you is a nice perk, and I sometimes get coupons in the mail with my catalogs. That's always a perk, especially in a place like Beverly Hills. He did not have my friend sign anything or even make a phone call to tell her when they could send a new table top. Nearly all of their sofas and sectionals are made to order, allowing shoppers to customize the fabric options, layout, and finishes of their choice. I havent noticed it getting dusty but have just cleaned it with wood finish cleaner or a dust cloth! Another variable to consider is the table's material. My regular sales associate (Carol) was tied up so they assigned us to a young woman that had no clue what was going on. I go there to pick them up and I'm given only a couple pads from the order and the rest is put on order again due to some employee mistake. Made with pride since day one. Shop our latest catalog, with ideas for your home. Looks great! Likewise, a customer satisfaction training course or two for Jennifer and her creative out of the box thinking could also be of some help - maybe? No signing random pieces of paper. No one wants to pay their prices for that kind of treatment. Essential cookies are a website's basic form of memory, used to store the preferences selected by users. The cons: Some issues with perceived quality for some lighting pieces. After 5yrs the 100%leather chairs have cracked and pieces have fallen off. From there we chose this dark wood, I knew I wanted a contrast between the table and chairs. But I was still a little nervous to go with white. I thought they would, , I felt like if we went with Sunbrella fabric we could have the best of both. Watch. lamp, drapes, and curtains. Our delivery date only got pushed back four days so we are definitely very happy about that. I therefore always recommend C&B to people who have pets, kids, or are just hard on their stuff. Adjustable levelers provide stability on uneven surfaces. Confusing since I had just been told the day before it wasn't going to be ready until the end of April. People buying couches here should know though that a lot of Crate and Barrel couches are very big, and sometimes they are too big for movers to get them into some LA apartments, especially the older buildings. I told Helen I would take the bed if Crate and Barrel wanted to sell it to me at half off the retail price. Plus, maintenance is relatively low-effort once you build the table; you can wipe it clean with a damp cloth. The delivery guys showed up this morning, and it was like watching a military operation, they even took away all the cardboard and plastic wrapping that I was expecting to deal with! Nice furniture at decent prices. It was an awful experience and I will never shop at C&B again. Lessons learned: 1. I bought a $1,500 dining room table for my new apartment. While most dining rooms can accommodate a standard table height of 28 to 30 inches, Decorist designer Casey Hardin notes that taller tables can complement smaller rooms. Home Decorators Collection Edmund Dining Table. I Love this store! I went away, thought about what I'd looked at, looked at other things in other stores, and came back a few weeks later. (He did give me a phone number that he claimed was "corporate" and that turned out to be disconnected.) This is the biggest Crate and Barrel that I have ever visited. Home Decorators Collection Edmund Dining Table, Best Budget: This wallpaper is gorgeous!! I don't understand how C&B can be so irresponsible and not be able to accurately guesstimate their production schedules. We will be hosting Christmas this year and now we have to continue using our folding plastic chairs. I enjoy going to both crate and barrel stores in the Valley, This one is great if you want to compare against Pottery Barn, which I find there is no comparison. Great assortment of furniture and accessories. She never got back to me. Sitting in my Queen Ann chair, waiting for Darren to come home from Tate Advertising, so I could smother him with my bewitching kisses. He got us a couple color swatches to take home in order to compare colors and was straightforward with us on what dates we would have to order by to get the furniture when we wanted it. Most customers seem to love the look of all of Crate & Barrel's coffee and accent tables, which includes console tables, smaller accent tables, storage tables, nesting tables, and end tables. I told him that I don't want the mirror and he should cancel the order and send someone to get whatever thing was delivered. With rounded edges and a curved silhouette, this circular dining table has an undeniably modish air. Certified Nontoxic Contribute to healthier indoor air at home by choosing products tested for harmful chemicals and VOCs. I recently purchased over 6k in furniture and household items with them. Fast forward 2 weeks and we get a call that the delivery will be 9-11AM. His customer service skills are top notch Crate and barrel is very lucky to have him. Some shoppers also mentioned issues with longevity and durability of certain dining pieces and fabrics. 4/5 just got a call from a different associate saying that she had scheduled my couch to be delivered and the soonest available date is 4/29. Nothing is in stock and it takes weeks sometimes months to get anything e.g. Love the stainless steel pots, I need to get another one soon. The Home Decorators Collection dining table is our best overall pick, thanks to its versatility, attractive finish, and quality wood construction. So I'm 8 months pregnant with no bed frame and have to sleep on a mattress on the floor for a month. They have a great supply of home goods and their employees are always helpful. I walked into this store looking for a new bed and couch. When you want to buy sometime. Thank you for sharing this inspo. So, if you ever see me, talking to myself, while lounging on a chaise here, you'll know what's up. She said couch was still not ready to be scheduled. THEY DID REPLACE IT. Significantly less than the Restoration Hardware option, this Avondale Dining Table from Pottery Barn is the perfect dining table for a formal room that needs both wood tones and brass elements. ******************* Update: So got an email on 3/28, apparently there had been a delay in the vendor getting the fabric for the couch, however, surprisingly, it arrived earlier then expected, WOW!, ha, so now my ETA is set for end of April. Make sure to inquire about their delivery policy!!! Shopping for big ticket items like furniture can be stressful, but we had a great experience at C&B. BEWARE OF WHO YOU BUY FROM. The white marble worked perfectly with the backsplash and cabinets of my new place! 2. I had to make several trips to the store, waste my time to help them figure out their system. Wish my backyard is done soon, so I can add patio furniture. There are also a variety of styles to consider. If you live in Arizona you don't have many options for Crate and Barrel locations so we are stuck with this one. Get expert design help on your project big or small. If you need a great furniture representative at Crate & Barrel don't shop with anyone but Emily! The problems started with our original delivery. It is actually a bit scary that safety concerns is on that list. Highly recommended. We had our old bedroom furniture removed in anticipation of our new furniture being delivered. Kelly Clarkson Home Jolene Solid Wood Trestle Dining Table, Best Round: My dining set arrived in 2.5 weeks, intact and found it's place in our dining area. Four of the items I ordered were missing without explanation. One item was a Simmons mattress, which cost over $1K and came with a "20 year warranty." After another thorough discussion we settled on a 30% gift card (comparable to the cost of a handyman), which was to be sent to me. Emily Rocks! We work tirelessly to make sure your Havenly design experience is delightful. Shoppers appreciate the nice designs of Crate & Barrel's lighting options, although there is some feedback about the durability and perceived quality of certain lighting pieces. This review is for the order and wait process of a Lounge II Petite couch because it is just so absurd and horrible that Crate and Barrel does business in this way. Signature Design by Ashley Kimonte Rectangular Dining Table, These Are the Best Dining Chairs at Walmart for Comfort and Style, Best Expandable: Since I have had many misfortune experiences in person inside the store, I have not gone there in person to shop as I used to. I look forward to many additional purchases at this store and hope I can soon start purchasing furtiture pieces. Dining room tables come in a range of shapes and configurations. I'll definitely go back and check out the next sale! Love my Marimekko bath towels (blue/green circles). Location: Pain in the ass and too congested Parking: Ok, not stellar Selection: Good Service: Very good I had a great experience buying my Sloane shelves here (best shelves ever, btw). For example, Nordstrom's and if Nordstrom offered an expansive home furniture section I would shop there in a heartbeat. The cons: Delivery issues such as delays. Wow Kathleen, its absolutely stunning! We have been working on this dining room transformation for several months, so I am so excited to share these photos with you guys! I partnered with. Size: Multiple sizes available | Material: Sungkai wood, veneers | Seating Capacity: Up to 12 people | Shape: Rectangular, Made-to-order items can take several weeks to ship. What kind of rug works under a dining room table? And I was right on the regularly priced stuff, but wrong about the sale. Please request a new password reset. The geometric base and clean, simple lines give the buffet cabinet a contemporary, airy feel that works well in a variety of decor styles and pairs beautifully with the matching dining table (sold separately). Nice but pricey. Maybe if I become a millionaire some day I can afford to decorate my house with Crate & Barrel. We like that this table feels like a statement, but doesnt overwhelm a design. The cons: Some mixed feedback about the durability of certain rug options. The Sales Associate on the phone also said the order has always said delivery in January. Being in a mall, it's usually packed, but if you need a breather, check out the furniture section in the very back. I would pretend I was Samantha from Bewitched. Bear in mind that smaller tables under 50 inches in length can typically seat up to four people. I couldn't believe it! Finally, one manager said she'd have their mattress expert come out and inspect it. Essentially she told me that I should have been home to inspect the delivery, instead of having my nanny at home. This particular store is clean and organized. Never ordering furniture from them again unless given a specific date and time when it would be delivered upon purchase.which is highly unlikely. Our legacy of craftsmanship and style spans more than 115 years. Eventually, we got it all figured out and he did a great job getting everything ordered properly. Not pushy in any way at all. You can get exactly what you want for much less than you would pay here. AllModern Devera Glass Dining Table, Best Farmhouse: The woman I spoke with was rude and told me that the information I was given was wrong (by the initial sales person) and the only option was to change the delivery date (to wait another week after already waiting 3 weeks for the first delivery date). I asked for his manager, and he told me he doesn't have a manager. There were many helpful sales clerks. I have the Banks table in the same finish and Ive been searching for a buffet (Im not crazy about the matching Banks buffet). great quality!!! Easy to work with and only interested in what will work for me. They just left a table with legs and not top in my kitchen. Size: 96 x 42 x 30 inches | Material: Solid pine wood | Seating Capacity: 8 people | Shape: Rectangular. Best of all, this pared-down rectangular table comes with four perfectly fit dining chairs so you won't have to worry about finding seating. Size: 48 x 30 x 30 inches | Material: Solid wood, MDF | Seating Capacity: 4 people | Shape: Rectangular. In addition, the salespeople aren't that caring when it comes to the situation and can offer no information on when the product will arrive. I have been shopping at this location for at least 15 years. For me, the showstopper in the room is this gorgeous, . When it was hung, it instantly elevated the entire room., When looking for pieces for this room, I instantly fell in love with this, and then chose all of the other pieces around it. It was delivered to our house and, It was even more beautiful in person so well made and sturdy. Both Christian and I love it! I kept explaining and she couldn't seem to place me. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Not bad considering the quality. Another reason to love this store! I HAVE SPOKEN TO STORE MANAGER AND CORPORATE FOLKS. I always find something lovely here. LOVE. She then proceeded to put the pillows that were evidently not on sale BACK into the sales bin. I love how you decorated this entire space! I have company coming and I need a table. At the desk's price point, I ended up keeping it to avoid the hassle and frustration of the return process. Size: 63 x 35.5 x 30 inches | Material: Manufactured wood | Seating Capacity: 6 people | Shape: Rectangular. password. Theresa Holland is a seasoned writer and home improvement enthusiast with several years of experience in the commerce space. The pros: Modern and artistic lighting options. Counter-height dining tables work best in casual settings," she suggests. Our best overall pick, theHome Decorators Collection Edmund Dining Table, has a modern look, requires minimal assembly, and features a solid wood construction. Emailed associate to try to get to the bottom of the conflicting stories. Katherine 52 Inch Console Sideboard Buffet, White. Be wary of the reviews for items directly on the C&B website. Scarlett Chandelier | Banks Dining Table | Calais Upholstered Side Chairs | Slipcovered Dining Arm Chairs | Annie Selke Rug | Avondale Cabinet Buffet | China Cabinet, also available here | Palm Leaf Shadow Box Art | Lucian Table Lamps | Distiller Arch Floor Mirrors | White Spike Coral | White Marble Place Card Holders | Linen Hemstitch Napkins | Monique Lhuillier Drinking Glasses | Faux Fiddle Leaf Tree | Anewall Wallpaper | Annieglass Ruffled Chargers. I am so disappointed. I had found about a dozen similar beds on-line all with credit card protection and warrantees. Be sure to carefully measure (and re-measure) the area to determine the maximum size that can fit in your space. Back to the drawing board. The steps are very small,and when you step on, it's very easy to lose your balance, as it struggled to both my feet on the steps, but overall I do like Crate and Barrel as a whole! If you're working with a larger space, you can't go wrong with this 96-inch stunner by Kelly Clarkson Home. She told me that it was in the small print of my paperwork and I should have read that instead of listening to the sales person. I received an email from the representative at the store that helped me stating that my couch had started production on 2/27/18. Size: 60 x 35 x 30.75 inches | Material: Poplar wood, ash veneer | Seating Capacity: 6 people | Shape: Rectangular. They tried to replace it 3 times , every time they delivered mirrors with rusty corners. Good job done by all at Crate & Barrel, including the 3 men that delivered the new table and picked up the broken one! I said, "but they're ringing up at full price." Crate & Barrel lighting pieces start at around $30 and go up to $6,000. Ask for her, tell her Casey sent you :). You can read more of her work on MyDomaine and Byrdie. After spending close to $4000.00, the worst delivery situation happened today. Purchased over $11000.00of leather and wood furniture. Like all things you read on the Internet, understand there is no better judge than yourself. 0 or even negative stars go to my experience with the Estelle mirror purchase. We were in and out in like 2 minutes. The sales person told us that we'd be called 2 days prior to "schedule the delivery". Furniture shopping is an oftentimes tedious and mundane task. It's slightly frustrating that once you work with one salesperson, they ask you to work with same person every time you come in even though she had my order pulled up on the screen but I understand since he was most familiar with our purchase. Definitely shopping here for my next kitchen appliances! She loves it here, and to be honest, their furniture is growing on me too. When I get home, I open the bag to use my new pad to find out that they gave me an USED sample pad, it was either returned previously or it was a store model. If you return something defective (even if it's clearly a manufacturer defect), bring in your criminal defense team as they will insist you did it 2. Some shoppers also mention issues with the longevity of certain fabric options and degrading comfort. She was sooooo patient with my wife and I. A curated style universe that tailors trends to you. Sustainably Sourced Choose recycled, reclaimed, alternative or responsibly harvested materials that meet high social and environmental standards. I haven't bought any new furniture for my apartment in twenty years (older, single guy), so was completely overwhelmed at the idea of this kind of shopping. This table measures 60 x 35 inches, making it the perfect small-to-medium size for your dining room or kitchen nook. Unfortunately, even after being on the phone and going over everything multiple times, the sectional was ordered backwards. Recommendations and rewards curated just for you by ShopStyle. Plus, it even has adjustable levelers to add stability if the floor is uneven. But I'm sure that if I needed to buy something, they'd be all over me and super accommodating. 3. I took a day off from work to wait for this delivery. On the day of the delivery and prior to the delivery time, I moved the car, moved furniture and held back on getting dinner ready for my family. Upgrade a star! Never a bad Experience Purchased several Items over the past several years. After having a very pleasant experience picking out all of the furniture for our new home and spending lots of $$$ here, everything went down hill. Their after-sales support is second-to-none. Thank You, Thank You, Thank You!!! We came in with an idea of what furniture we wanted to check out, but also just wanted to wander around and look at other stuff. If you want your dining table to last for several years under heavy daily use, your best bet is a solid wood optionor at least a style with a solid wood base. All Rights Reserved. We really appreciated his help and patience. The furniture is nice and of high quality. I called and Ann took care of us and graciously replaced the table, explaining they had a problem with cracking but we could try again. Stay away from Rustic Point Furniture! I Always wait for Theo to purchase furniture. Made of sturdy poplar wood with an X-frame trestle base and a distressed white finish, it's a gorgeous take on rustic design and shabby-chic dcor. We've signed up for their Wedding Registry party in February and are thrilled that they offer special times to come in and get this tedious process done. So today a woman named Jennifer called me out of the blue and totally at random. Seeing as Candy had outright lied to me and that everything I bought from Crate and Barrel seemed to arrive damaged, I refused to accept delivery of the bed and asked that the order be cancelled. Not to mention all the other goodies from dishes to pillows to glassware. Outstanding! Especially as they have vendors out to explain the products and I hear there are food and drink samples! so this is look is giving me some wall inspiration! Let me start with the pluses: Location, parking, selection. This is ridiculous on every possible level, so I won't even address it further. I informed her that we were unavailable and that we needed the time changed, as the first sales person told us we could pick the time. The Avondale buffet looks like a great option- how well would you say they match in person? I purchased a mug just before Christmas and when I got home, noticed that there was a large crack that wrapped all around it. Walker Edison 4 Person Modern Farmhouse Wood Small Dining Table, The Best Dining Chairs to Match Your Taste, Best Large: Website Development by Beacon Technologies. I then waited 15 minutes for her to figure out how to print out a receipt. And it's always free. 2022-2023 Slumber Search $1,000 Scholarship. Very, very poor customer service! I went there to furnish our new house and with a laundry list of about 15 different items, I was amazed to find almost half of them, and some at their floor sample sales! The woman I spoke to at the Short Hills store was extremely unhelpful and obnoxious. He told me I would have to package the incorrect item (not going to happen) and I was going to have to be home to sign because they would only accept my signature. You also have a lot options for dining chairs. I wouldnt have seen it that way, but youre totally right! The pros: Modern sofas and sectionals that come in a variety of customization options. In addition, they report that there is no manifest / no tracking available so it's a big surprise every Friday when they unload the truck from Chicago. I spoke with another woman first, who suggested I wait for Chris. While they are more expensive than a lot of stores, they are worth every penny. If you like the sleek, contemporary appeal of transparent glass, AllModern's Devera Dining Table is right up your alley. The focus should be seamless ordering and delivery. Looking for something a bit more wallet-friendly? This includes tulip dining tables, which have curved, stem-like bases, and pedestal tables with centered supports instead of legs. I'm obviously not going to take the day off of work to be here to correct their error, which is something Joey didn't see to understand. Home Decorators Collection Edmund Dining Table at Home Depot, Signature Design by Ashley Kimonte Rectangular Dining Table at Amazon, Pottery Barn Toscana Extending Dining Table at Pottery Barn, Walker Edison 4 Person Modern Farmhouse Wood Small Dining Table at Amazon, Kelly Clarkson Home Jolene Solid Wood Trestle Dining Table at Wayfair, Modway Lippa Round Top Dining Table at Amazon, AllModern Devera Glass Dining Table at Wayfair, Southern Enterprises Cardwell Distressed Farmhouse Dining Table at Walmart, Ivy Bronx Horwich Pedestal Dining Table at Wayfair, Best Overall: The problem is that their in store system is different from online. Bought some great furniture here for my new place.. i liked there customer service and there furniture.. wish they had a bigger shop! I'd like to give a special shout-out to Fara and Tony who have gone so far above and beyond- they've turned my wife and I into C&B advocates. I will throw it away when I am done using it. She shares her favorite life hacks on her blog The Taboo Textbook. Had to get all the serving dishes too. Alas, I am through with this store. However, even in store pick up is an eventful experience. It then took another month to receive the fame and slats. I have a PB table in the same finish (alfresco brown right?) I left frustrated.