Third-party web sites cannot read the cookie of another site. If you purchase any of these we may receive a small commission for the sale but wed recommend them even if it wasnt for that. Then he tells me I'm going to have to bring it in. Trust your High Sierra refurbishment to us and you wont be disappointed. I have a plethora of packs from Mystery Ranch, Osprey, ULA, etc. International Association of Better Business Bureaus. Depending on the bag or the style steams and held together in a number of ways from stitching them to gluing them or some combination. The retractable handle provides easy maneuverability when extended out from the pack, and stores neatly inside when not in use. I try to buy as much as I can from Jet now to make up for it. - Damages to the product that are the result of misuse or the actions of others. I followed up via email on November 20th and they said there was no update. We call you with any repair over $25 for your approval. Additionally, a shoulder bag is much more likely to have different storage options inside like different pockets, zippered pouches or organizers. I have a High Sierra backpack whose zipper broke. <>
She then tells me that instead, I can drive to the nearest Samsonite store (who is affiliated with High Sierra) about an hour away and THEY will ship it for me for free. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. stream
If a seam on a High Sierra has split, broken or blown out, can it be fixed? Needless to say, I snicker every time I see their products in stores and will never buy from them again. Your exact cost will depend on the type of work needed which could range from simple stitch repair to complete refurbishment which includes leather work, buckles and cleaning. And your story is a kind reminder for me to do that. It arrives on your doorstep in just a few days. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 11 0 R 12 0 R 18 0 R 19 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
Jet.com was extremely nice about it and apologized profusely, and I feel that they went way out of their way to keep me happy, but I do feel bad that they took a loss due to lack of ethics and quality from one of their product manufacturers. It also instructed me to pick several colors of a replacement backpack that they would send me (in case some colors were out of stock).I did all that High Sierra requested on that same day, and replied back with the photos of the destroyed backpack and my color choices for the warranty replacement.They NEVER replied back. I asked her if I could just send pictures because it was very visible, and she just repeated her last phrase. Well send you a box and prepaid return shipping label. But I wanted a lower-priced pack to keep some extra supplies in my car and use in a pinch if needed, so I purchased the High Sierra Titan 55-liter pack. The smaller design obviously limits carrying ability so they are often used for more formal evening occasions where you may only need to carry a few critical items. I was a little disappointed with such bad quality control to find TWO manufacturing defects right out of the box, but I figured that it wouldn't be such a huge deal since it was so clearly an error in the factory and getting a replacement shouldn't be hard. Sorry they treated you poorly while you tried to go above and beyond, much further than they were willing to go for you. Once Its finished, we send your bag straight back to your house. Five hours later I get a call and he says. You can pack your bag up, apply our prepaid shipping label and send your bag back to us. - You are responsible for all costs of getting the Product to any such Service Centre including, but not limited to, the cost of packaging, shipping and applicable taxes. I was shocked, and I said "I don't know how you cannot see it!" - Do not send your Product directly to High Sierra, as this will likely delay the repair. 3 0 obj
Tried again and it goes to voicemail again. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. BBB is here to help. The average bag repair costs about $45 dollars. I called their customer service number (which was kind of a pain to find), and no one picks up. Messenger High Sierra are often built to be very sturdy, so we usually see them coming in for cleaning or the repair of buckles. xZ[J~iC?q|AfY a&"wv!4Tj_}z'= KJPq@T7! It was about five weeks in before I loaded it up and noticed the issues and didn't want to bother Jet with it and saw that High Sierra has a 1-year warranty, so I went that route. We inspect your bag or tote for repairs and send you a High Sierral report. My kids still wanted the backpacks so I waited until it went on sale. %
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Anything higher refuses cookies. I'm glad everything worked out for you though! Eyelet replaced? The bag itself is usually one large pocket with a fold over flap that can either be worn on your lower back or across your side. And in a majority of cases you will never even know that the seam has been replaced. Please note that you are responsible for all costs of getting the Product to any such Service Centre including, but not limited to, the cost of packaging, shipping and applicable taxes. Our shoe services include anything you might need, but our most popular include: Favorite Fix offers any kind of bag repairs you may need and we do them via the mail to make it easy and fast for you. So disappointed, I searched for a corporate phone number and none found. A High Sierra clutch is traditionally a small handbag that is small enough to easily be carried in one hand or by tucking it under your arm. - High Sierra requires that you use only an approved High Sierra service centre ("Service Centre") for warranty repairs. As a matter of policy, BBB does not endorse any product, service or business. Here at Bag & Baggage, our experienced repair staff has been servicing all major and economy luggage brands since 1980. Nothing as bad as you though. With this design, the most common types of repairs we see are repairing worn parts around the handles, bag seams or attachments. Consequently, if a problem occurs with this High Sierra product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, High Sierra will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. - Inspect your Product immediately after handling by anyone other than you. Customer service will contact consumer directly. The saving grace in this whole experience was that I called Jet.com (about a week past their 30-day return policy) and explained the situation and they actually credited back the entire purchase and said to keep the bag. I never received an alert regarding the delivery of the package. It was somewhat annoying that their packs had issues (think zipper broke) but they were awesome about replacing them. Additionally repairs for satchel High Sierra may include repairing or replacing their straps, tending to worn or split seams and replacing any broken buckles. Shoulder High Sierra are closest to tote High Sierra with a few key differences. Well get it in a few days. If you think your bag may not need a High Sierra professional cleaning or leather conditioning service you can definitely try some at home cleaners or conditioners. Everyone else might not get the type of customer I could be if they treat me right, and manufacturers don't seem to care to build any loyalty directly. - If the Product is to be replaced and the Product is no longer available, High Sierra will substitute a comparable High Sierra product. Had many issues applying the discount code and I was told there is nothing they can do via chat. I chatted again on 2/5/20 and obtained a number to be told again its too bad and nothing can be done since it is past the 7 days dispute timeframe. If you have a High Sierra bag with leather that is dry, cracking or just looking a little tired then the best cure is a good quality leather conditioner to make it soft and look and feel like new leather again. - Manufacturing specifications are subject to change without notice. A week or so later, I noticed that one of the sleeping pad straps was sewn completely differently than the other. I told him I will call him back and get back on the phone with High Sierra and told them what's happened so far. - This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Poor customer service, communication, and the missetting of expectations has led to an overall terrible experience. Placed the order and waited for about 2 weeks and didnt receive any package when I received no notification of delivery. Any such repair or replacement will be at High Sierra's expense, including any costs required to return the repaired or replacement product to you. Our High Sierra craftsmen are artisans with decades of experience who have seen it all and can handle any repair or refurbishment of your bag, handbag or bag needs. But Jet still agreed to take care of me after that timeframe. Customer Reviews are not used in the calculation of BBB Rating, of those, 2 complaints were closed in last 12 months. There is no personal information stored in the cookie. At this point I had just been so pissed I gave up. 4 0 obj
- The Service Centre will determine whether or not the problem is covered by High Sierra's warranty. I worked with our front desk to open the system and manually go through each package to confirm it wasn't misdelivered before reaching out. As an Amazon Associate, I earn from qualifying purchases. - To the extent permitted by applicable law, any implied warranties are hereby excluded. I explain the problem to her and she says, "Well we don't repair our items directly, so you'll have to connect with one of our authorized repair shops." The most common repairs needed on a High Sierra shoulder bag are repairs to zippers, straps as well as staining or tears. Place completed form in the box when shipping to our location. - The duration of the warranty is stated on the warranty card inside the Product and/or in the list of Product features on our website. Favorite Fix offers service for all of them. If you want some ideas wed recommend, checkout out the products below. Any chance it was counterfeit? It was lost luggage for about 36 hours last summer and I can't imagine what would happen if I ever lost my big purple monster. It is so much about retailers now it is real sad. WE SERVICE ALL BAGS, BRANDS, GOLF BAGS, INSTRUMENT CASES & MORE. Yeah luckily Jet really cared, I explained everything to the rep and she was in shock and asked me to hold for a minute before coming back on the line and saying her manager is happy to just refund it. In many ways a satchel is similar to a briefcase, except that it has soft sides. Jet seems kinda sketch. We try our best to keep things fair and balanced, in order to help you make the best choice for you. Perhaps some of the small teeth have become worn, bent or broken from use and this can make the zipper stick or sometimes not pull all the way. ComplaintsComplaints for High Sierra Sport CompanyWholesale LuggageView Business profile. Note: Your browser must be able to support cookies in order to place an order on this site. This is always my first call because very often they will want to make it right since it's a reflection on their company and after all it would be a simple exchange for them then they deal with the maker or write it off. Did your favorite High Sierra tote get damaged? We will contact consumer directly to resolve. - Incidental and consequential damages are expressly disclaimed. Our Repair Facility is one of the only repair centers in the Midwest and we receive bags from around the country and region on a daily basis. This will help moisturize any type of leather bag and get it back to looking like new. endobj
Enter your phone number in the space provided, and click the Show My Ticket button. I live in an apartment building and we utilize the Parcel Pending Package Concierge System. Turns out the closest one was almost 3 hours away, so I called them and this guy picks up and I explain everything to him. Im starting to think I'd pay just a tad more for items that I need to be quality, just in case I need to get in contact with them. Messenger High Sierra are a cross between a shoulder bag and a tote. Satchel repairs are most often around cleaning or removing of stains that have come from being an everyday use bag. Enter Your Email for Exclusive Insider Alerts: High Sierra : Icon - Wheeled Laptop Backpack, High Sierra Freewheel - Wheeled Backpack - Black. I have called in on warranties several times, a few right out of the box (a fishing reel I offered to repair myself rather than return in just the past few weeks, direct from box), and do not get good responses. Usually the straps and seams hold up extremely well but in the case your messenger bag does need some seam repairs or straps reattached, that can usually be done! Cookies are small text files that your browser uses to identify your computer. Its designed to remove dirt, oil, and tough stains gently because the formula can be applied by simply rubbing. Let us know what bag or clutch service you need via our contact form and well send you an estimate via email. I asked them to send me a shipping label to send to the repair shop and they said they do not offer that. High Sierra guarantees all its products against any manufacturing defects, covering materials and workmanship, for the length of time stated in the warranty. Additionally, like most other High Sierra they can often get stained, dirty or have small cracks in leather or tears from lots of use. I think any ethical company would have freaked out if a customer reports two errors on their first product purchased from them. - If the product is not under warranty as determined by the Authorised Repair Agent, any repairs agreed to or freight costs associated will be at the cost of the owner. If Osprey had done this, they would have gone above and beyond to keep me happy! I got it from Jet.com and a few days later it comes in the mail. Upon further inspection, I noticed that one of the pieces of back-padding was not properly attached and kind of dangling a little (only held in place by the surrounding fabric, but all the other pads were held firmly against the frame-sheet). It instructed me to destroy the backpack in a certain way, and to send photos of the destroyed backpack. They had an online form where I basically uploaded photos, described the problem, and mail in the tags. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Initially I was quite impressed -- it seemed well-built and was astonishingly comfortable. I doubt it, but Jet is just a re-seller, it was full-filled by eBags. He says to send him photos and he'll call me back. High Sierra leather bag repair, dying or refinishing: $20+, Ship us your bag or request our bag Shipping Kit (includes box, padding, service form & Pre-Paid shipping label to our workshop). Supposedly the package was delivered on 1/15/20 but I never received notification or the package. - The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. I ordered the Deluxe Single Ski Bag (SKU: ********** in Shine Blue/Lapis. Not to disagree that High Sierra sucks here, they clearly do but is there a reason you didn't contact the retailer you purchased from and see what they would offer? Our High Sierra expert bag repair service is as Fast, easy & affordable as youll find anywhere and we come straight to you. You dont have to scrub or rub. Once you get an estimate you can either ship your bag to the workshop, or request our shipping package. Repairing bag or tote stitching is often around $25-$35 while other services like repairing buckles or ordering clasps for a High Sierras may cost more depending on the cost of the part from your manufacturer. Keep in mind that we may receive commissions when you click our links and make purchases. This is why I always feel good about paying a little extra for my gear. 9$#\HL{f>@[RUlTN`|?GFd#b ]/TcnZPi`W`o9E?l:wR}9
Uc[nf;#fJ26=-FO"1!8t
z&RcWkI5Ol$*76F\6! !e#pVHE(ar)B\UB+|v|;TPY1; @k9lR#J./ed_3|v\)07%,/xGy
1[]Q
2X\W[ If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. This number allows you to keep a shopping cart and to stay logged in to the site while you place your order. - Repairs performed by anyone other than an Authorised Repair Agent will void this warranty. A few weeks later, a new pack was shipped to me along with a $10 rebate on a future pack purchase for the inconvenience. Wed recommend you use a high quality cleaning and conditioning product and make sure to test it in a small, unseen or discreet area before doing your whole High Sierra bag. Oh well! Once we have received your bag, our master craftsman will do a complete inspection and share the details with you. High Sierra leather repair and refurbishment, High Sierra cloth repair and refurbishment. (Notify me if this item becomes available). Thanks for reading! Let us know what kind of bag repair service your favorite item needs: We can help you with ANY kind of bag, but we primarily specialize in helping care for: Looking for High Sierra bag repair near me? In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. One strap was sewn about 6" from the center point of the pack, and the other strap was sewn less than 1" from the center. I told him he was three hours away and he said to just ship it. All posts must be flaired "Travel" or "Wilderness", Press J to jump to the feed. First off Im sorry for your experience with them. What they do instead is allow these shops to keep the defective product for material and parts in exchange for their labor. Basically leaves me thinking I can only buy big stuff from Amazon and Bass Pro Shops. If your gear is dragging you down, the High Sierra Icon wheeled backpack is for you. Yes, I understand it was a cheap product to begin with and I was not expecting Osprey-quality service, but at the very least I expected some help from them for a >$100 defective item. BBB Business Profiles are subject to change at any time. Scuffed? Use the form below to view your ticket status. The key to choosing the best leather conditioner is one that is going to be natural with no silicone or solvents that could damage the leather. - Labour charges and damages attributable to work performed by anyone other than an Authorised Repair Agent at a Service Centre are not covered by this warranty. Yeah, I mean I didn't expect anything amazing from them, but it just baffles me how little they cared -- I really thought two manufacturing defects would freak them out. "I don't see what the problem is." Wow, High Sierra must have really gone to shit. So at this point I just agree and asked her to give me the repair shops name/number. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. And lately Im taking advantage of warranties which can also be a pain to jump through the hoops. If a bag has been used for a long time, over filled or filled with heavy items it can be common for the seams to start to separate or in a worst case scenario completely give way and make the bag unusable. On your approval we get your bag looking like new and then send them straight back to your house. This type of zipper issue can be repaired on High Sierra by either fixing the original zipper or replacing it if needed. Please keep your receipt as proof of purchase as this will authenticate this product warranty. Anyways, I just figured I'd share what you will go through if you ever have issues with this company. I got a good deal on it, but it normally retails for about $125, so while it is not expensive by any means, you do expect some decency for a bag over a hundred bucks. Our repairs take 7 to 10 days and can be dropped off at any location. endobj
<>
As long as you have access to a USPS mailbox or store you can use Favorite Fix to get that favorite accessory fixed. Press question mark to learn the rest of the keyboard shortcuts. We are an authorized warranty repair facility for: Please print and fill out the Mail-In Repair form. <>>>
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Additionally, adding the strap begins to bring in the usual issues with strap separation or breaking, broken clips or clasps or staining or tears. 2P}FcEj|\GqqloYQgz9gaEbZT%C.yQ6b9>/:2)lO&Q92_?TpaWV5(Kvik$:Ggm Favorite Fix and get your High Sierra looking and feeling like new in just a few days with our High Sierra repair service. So THAT's why he would not help me without getting the bag first, because he was looking to keep the scraps! We service all 50 States as well as Puerto Rico and the U.S. Virgin Islands via USPS mailing. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Some High Sierra styles will have some interior smaller pockets or zippered pockets. I followed-up via phone on December 2nd and after a 30 minute call, there is still no update. - For warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. You will usually find satchels made from leather as well. Locks in place in both the fully extended and stored positions for secure traveling. A single number is stored in the cookie and sent back to our server with each page you visit. Tried a third time and finally a woman picks up. I purchased 2 backpacks for my kids beginning of January 2020. - Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. If your bag is not under warranty, you will receive a phone call regarding payment. It also works on any color leather including black, white, brown, red and yellow. Once received, the repairs are completed within 10-14 days. A subreddit for traveling backpacking and wilderness backpacking, not restricted to one or the other. The most often feature a wide strap to be worn over one shoulder and across your body for a secure and comfortable carrying. I had a hard time even finding the phone number lol. I told her that I needed a replacement, not a repair, to which she replied, "That has be assessed by our authorized repair shops first." Its also a great pulse to check out the conditioner from Leather Honey because its also odorless and is water repellant. Does your favorite High Sierra bag or clutch need some love? I call the repair shop back and they said this is just a frustrating and difficult situation and they should be able to justify a warranty replacement from my proof of purchase and the photos, and just to send me a new one and I will ship the old one back in the box, and to hold a credit card on file if needed. This warranty is intended to give you specific legal rights. Sometimes the issue with the zipper is a little less drastic. Unfortunately, High Sierra has likely lost a customer over a $30 item. Need a new clasp or seam stitched? %PDF-1.5
If you are a bit of a minimalist and like the High Sierra clutch concept of a smaller or medium sized bag to carry just the essentials, but also want to keep you hands free you may be a big fan of the crossbody style bag that has a strap to wear securely across your shoulder. Depending on the type of seam we can usually repair it using the original construction methods to get it back to looking and holding your items just like new. Wow -- well I guess consider yourself a winner while it lasted! Priority shipping will usually reach us in just 2-3 days no matter where you are in the country. I agree that even for $100 that it should be free of defects that obvious. I contacted them (they have a lifetime warranty policy) in early May 2021 via their website. Well guide you through the process. We are committed to making sure your luggage or briefcase is in great shape and functioning properly, and we offer an extensive list of services to ensure just that. I received a reply on May 10 (*****). So apparently, High Sierra does NOT pay these authorized repair shops. High Sierra bag repair prices range from $10 to $200 depending on the repair service, but at FavoriteFix we offer top quality work at the best prices. In particular people often need to repair the linings or interiors of the bag that have been damaged by carrying many different things or stained. The benefits conferred by this warranty are in addition to other rights, conditions, guarantees and remedies available to you by law in relation to the supply of goods or services under consumer law.