"contentUrl": "/slide/5024718/16/images/19/MIGRATE+TO+MICROSOFT+SHARE+POINT.jpg", "width": "800" { }, 23 Knowledge distribution and access. }, 7 "@type": "ImageObject", The trusted advisor revealed. STEP #3. "name": "Accenture today", "@context": "http://schema.org", Harvard Business Publishing is an affiliate of Harvard Business School. IT\/IS Based Alternatives for Solving Problem. Risk management blueprints will later be implanted to each department. Knowledge Management can allow leaders to track success measures and develop clear competencies. "description": "Managing data responsibilities. About British Telecom Simplify content management. "@context": "http://schema.org", If you wish to download it, please recommend it to your friends in any social system. In effect this change to design of the KX Global knowledge system began to illustrate how the company had to change their fundamental approach to knowledge management so it became more strategic, less tactical, more enterprise-wide, less siloed. No change management needed. "description": "Technology problem", "width": "800" Use Case Development Social Journey Template. { "@type": "ImageObject", Foster a team-building culture where groups\/functional areas\/project teams can communicate across organizational boundaries. Delivered, Years of experience have been captured in thousands of documents covering market research, financial analyses, engagement histories, and position papers, Long History of focusing on knowledge management. "name": "ACCENTURE TODAY", { Aside from the "not invented here" attitude that many had for the development being done offshore in India for the KX Global Portal, ironically many of the system analysts given responsibility for working with the Indian development teams realized their skill sets surpassed that of the developers. British Telecom -- A Case Study "@context": "http://schema.org", Anocha Jivanuwong. "contentUrl": "/slide/5024718/16/images/4/ACCENTURE.jpg", Knowledge management in software engineering: A systematic review of studied concepts, findings and research methods used. "contentUrl": "/slide/5024718/16/images/23/SPECIFIC+BUSINESS+GOALS.jpg", Exacerbating this challenging area of the development as the fact that often in new development, those associates who rely most heavily on the information are expected to give up the majority of their access for the good of everyone else, corporate wide. October 11, 2005, Source: Many independent unit based knowledge sharing tools that are seen as, CONTINUE TO USE AND IMPROVE UPON LOTUS NOTES MIGRATE TO SHAREPOINT, Lotus notes can manage Private , File sharing, Bulletin Boards, Lots of data already created and stored in the databases, Dedicated individuals in respective groups, Will work under the limitations of the current system: No clear governance structure, duplication of data, difficult to search, Tacit and Explicit knowledge not being properly shared: Efficiency and Innovation are coming down, Pressure to cut down costs will continue in the form of lay offs, outsourcing, Generation of content with more audio/video might cripple the system in the near future bringing the system performance down, It will replace Lotus notes that is not proving to be very efficient for the company, Supports companys strategic shift to Microsoft Technologies and away from Lotus notes, Company is already moving towards web based portals, Will improve efficiency in the long term after development, deployment and management of KM channels and processes, New system to be focussed on end user to ensure design of user interface, allow users to efficiently navigate to right content, resources and services, Share Point can be extended to support critical requirements: document repository, expertise directory, topic areas and search functionality, Risk of losing some information during shift to the new system, Not every thing can be moved and may lose some information, Once started completion of the change over to Microsoft technologies is very critical otherwise it can result in a more chaotic environment, Centralize development and operations of the Accenture Knowledge Management, Migrate the Accenture Knowledge Exchange to a corporate portal based on SharePoint, Improved visibility to innovation across groups. In conclusion, after }, 32 "description": "CONS. This made the aspect of resistance to change particularly difficult to manage. The Pros\/Cons to the Alternatives. ", Website 1: http://www.change-management.com / - A website sponsored by learning organization ProSci, this site is dedicated to best practices in change management including seminar series offered globally. This also forced the need fro specific ontological relationships between databases that had never been integrated together before, in addition to the development of entirely new taxonomies that could align successfully with the specific strategic directions of Accenture. "width": "800" "width": "800" Google uses LSI extensively in their PageRank algorithm, and it is increasingly being proven as a technology for interpreting the massive amounts of unstructured content organizations need to interpret and act on to further strengthen their knowledge management initiatives (Wei, Yang, Lin, 2008). "name": "", Over the years though, islands of knowledge have developed throughout the organization and the delivery infrastructure has become progressively more expensive. "@type": "ImageObject", HUMAN CAPITAL. "@type": "ImageObject", "contentUrl": "/slide/5024718/16/images/32/MESSAGES+TO+THE+MODERN+LEADER.jpg", "width": "800" British Telecom -- Implementing CRM "@context": "http://schema.org", { Theoretical Perspectives, Concepts and Practices Involved in Implementing a CRM To make this website work, we log user data and share it with processors. "contentUrl": "/slide/5024718/16/images/5/ACCENTURE.jpg", "@type": "ImageObject", "width": "800" This issue of change management had to be dealt with head-on and daily in order for the KX Global Rollout to succeed. "contentUrl": "https://images.coubme.com/16/5024718/slides/slide_31.jpg", { }, 9 ", QUESTIONS?? The Organizational Problem. "@context": "http://schema.org", 2022 SlidePlayer.com Inc. All rights reserved. "@type": "ImageObject", Information and Software Technology, 50(11), 1055. Josh Bernoff, Charlene Li. The case study only partially mentions this, yet it is a very critical concern given how much Accenture clients are relying on this firm to interpret and make the most of all forms of content, from the highly structured data that is generated from IT systems to unstructured data gained from Web 2.0 (Bernoff, Li, 2008) applications and technologies. "name": "INFORMATION PROBLEM", A third major key issue and challenge was the fact that the majority of Accenture associates work remotely, either at client's locations or out of their home. Knowledge organization and categorization. "@type": "ImageObject", Foster a team-building culture where groups/functional areas/project teams can communicate across organizational boundaries. "@type": "ImageObject", ", { "contentUrl": "https://images.coubme.com/16/5024718/slides/slide_30.jpg", Sheila Ray. }, 15 Alternatives for accentureCONTINUE TO USE AND IMPROVE UPON LOTUS NOTES MIGRATE TO SHAREPOINT STEP #5 STEP #6 16 Improved Productivity. A Solution and Its Advantages. In any case, the Project Management Office (PMO) is mandated to spearhead a risk assessment and management plan. "contentUrl": "/slide/5024718/16/images/10/KNOWLEDGE+MANAGEMENT+FRAMEWORK.jpg", Impact of IT on the Information Aspect of the Problem. "width": "800" "@context": "http://schema.org", ", "width": "800" { Dedicated individuals in respective groups. ", SIDE STEP. 2022, https://www.paperdue.com/essay/accenture-knowledge-management-knowledge-22051, Knowledge Navigator Tablet PC Below are the available bulk discount rates for each individual item when you purchase a certain amount. Harnessing the Power of the Oh-So-Social Web. Paradoxically however these advisory firms and consultancies vary significantly in terms of their ability to transform knowledge into a lasting competitive asset they can use to retain and grow their client bases. WHAT YOU CAN EXPECT SIDE STEP STEP #1 STEP #2 STEP #3 STEP #4 STEP #5The Organization STEP #2 The Organizational Problem STEP #3 The Information Aspect of the Problem STEP #4 Impact of IT on the Information Aspect of the Problem STEP #5 IT/IS Based Alternatives for Solving Problem STEP #6 The Pros/Cons to the Alternatives STEP #7 A Solution and Its Advantages STEP #8 Messages for the Modern Leader SIDE STEP { In the Accenture culture, deadlines and schedules were sacrosanct yet in the Indian offshore developer, they were often missed. IT ASPECT Microsoft SharePoint Collaboration Portals Enterprise SearchEnterprise Content Management Business Process and Forms Business Intelligence "contentUrl": "/slide/5024718/16/images/2/WHAT+YOU+CAN+EXPECT+SIDE+STEP+STEP+%231+STEP+%232+STEP+%233+STEP+%234+STEP+%235.jpg", Adayana was founded in 2001 to improve human capital performance Our clients come to Adayana to help improve their peoples. "contentUrl": "/slide/5024718/16/images/28/IT+ASPECT+Microsoft+SharePoint+Collaboration+Portals+Enterprise+Search.jpg", "width": "800" "name": "KNOWLEDGE MANAGEMENT AT ACCENTURE", ALTERNATIVES FOR ACCENTURE About CRM STEP #5. { { Also included on this site are links to the company's Global Conference held May 1 -- 4, 2011 in Orlando. Figure 1, Deloitte Knowledge Management Timeline, provides a comparison of each phase of their journey to knowledge management being strategic vs. isolated and often disconnected as a resource. Florida. "name": "ALTERNATIVE 2: NEW SYSTEM", The Information Aspect of the Problem. "@context": "http://schema.org", In their competitors including McKinsey & Company (Nemati, 2002) the strategic planning processes center on the continual improvement of knowledge management and decision support, as the continual improvement of internal processes is critical for McKinsey to stay competitive. "width": "800" }, 19 "name": "ORGANIZATIONAL PROBLEM", SPECIFIC BUSINESS GOALSSimplify end users experience Improve search and browse features Centralize development and operations of the Accenture Knowledge Management Simplify content management Cost effective ", "name": "MIGRATE TO MICROSOFT SHARE POINT", Messages for the Modern Leader. Most significant is the resistance to change that Accenture will have to deal with as it attempts to get the dozens of applications throughout individual work teams consolidated for use across the entire organization. }, 25 The site also offers the Change Management Portfolio Toolkit. "width": "800" "description": "CONS. "name": "ADVANTAGES Faster, Easier Knowledge Retrieval", { In addition to the integration of the many disparate, often previously isolated systems, companies who rely on knowledge management as critical to their core business model also create a specific layer dedicated to just analytics (Dolezalek, 2003). ", STRUCTURAL CAPITAL. STEP #2. A set of methods and tools than can be used to discover, create, integrate, store, represent, and distribute knowledge for achieving a particular objective, Knowledge organization and categorization. Increase Employee Satisfaction. Larry Wandowich. ", By continuing, you are agreeing to receive cookies. "description": "PROS. "@type": "ImageObject", "width": "800" 2022. "name": "MESSAGES FOR MODERN LEADER", USER FLOW 3 (April 1): 36-42. "contentUrl": "/slide/5024718/16/images/15/ALTERNATIVES+FOR+ACCENTURE.jpg", The audit shows the dangers that can happen with a firm becomes too myopic with regard to their knowledge management strategies.