Order processing times of some brands can take up to 7-14 days or more. In 2013, Trevor was introduced toElectric Bikeswhen he was in college. It is constructed with a durable, powder-coated steel frame with front brush bar for all weather durability and rear carry handle for convenience. Laws are different in every country and we cannot keep up with them all. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender. date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. they are great and the kids love them. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney. If your item is on backorder or unavailable, we will reach out to you via email. PS The customer service is absolutely incredible. Please contact us by phone at (800) 590-2738or email us at support@electricbikeparadise.com with any questions you may have. 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A fixed delivery time cannot be scheduled. Refunds will only be issued to the original credit card or your financing account that you used when placing your order. Big enough to tackle rugged off-road terrain, this grown-up, pumped-up version of our Dirt Quad is ready and able to get your adrenaline rushing. Please include the original packing slip and a note explaining the reason for your return. I will be back soon !!!! It's great. I love for getting around yard and take out trash ,also to get my dogs walk run with me ,,,I can't walk an this is fast , I didn't get the free stuff . Please check out our shipping restrictions below. You can call our customer support and sales teamMon-Sun at 8am-8pm ESTat(800) 590-2738. My son loves his bike! This Limited Warranty does not cover normal wear and tear, wheel, or any damage, failure or loss caused by improper assembly, maintenance, storage or mis-use. Call us to order at (800) 590-2738 Monday-Sunday 8am-8pm EST. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used. 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You are responsible for any return shipping charges. If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds. We will send you the tracking information as soon as it ships to the email address you provided when checking out. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. , our mission is to help you get healthy and physically fit. In the event of damage to your product in shipping, please contact support@electricbikeparadise.comto arrange for replacement and pick-up of the damagedproduct. We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you. Customers rate us 5.0/5 based on 6926 reviews. Free shipping + free gifts on all of our Razor Electric ATVs. Windy Nation 1x TrakMax MPPT 40A Charge Controller + 3x 100W Monocrystalline Solar Panel Kit, just purchased a The dispatcher will let you know what dates they have available. AK & HI ship by AIR at an additional cost. If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card. Only one issue its to big for my wife to ride so that means we will be purchasing another smaller one to enjoy also. If you qualify for a refund, you will be refunded the difference in price to your credit card. The warranty information can be found under the "Warranty" tab on a product page. Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. We offer fast free shipping, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains. So far its a big OK. Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met. I was very disappointed in the condition that it was in on arrival. When checking out with Shop Pay, you now have the option to pay now or later. We hope you enjoy ourElectric Bike as much as we enjoy offering them to you. I have two for my grandchildren. Our 100% Price Guarantee has some limitations: If you want to check if we can price match a product before you place your order, please contact us. That seller happened to be Tim, the founder ofBMEbikes. Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. ElectricBikeParadise.com works in collaboration with multiple manufacturers. We appreciate your patience and understanding. If we received the item damaged you may file a claim with your shipping company. Trevor is also sellingMobility Scooters,Power Wheelchairs, andPatient Care Productsonline through his websiteMobility Paradise. Carton damage requires visual inspection of contents of the unit. Otherwise, it's awesome. **OR You will receive an instant denial. I plan on buying several more bikes to resell in my brick and mortar bike shop, thank you so much, Drew. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. AtElectric Bike Paradise, our mission is to help you get healthy and physically fit. We do not refund original shipping charges for goods that are refused for delivery at customs. Greenbike Electric Motion X2 36V/7.8Ah 350W Folding Electric Scooter, just purchased a If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. If you don't want an alternative product, you can cancel your order without any cancellation fee. but I'm so happy.. 1st one died after 3 years of heavy abuse!. If you can't or don't want to wait, you can choose an alternative product. Mobility Paradise, just likeElectric Bike Paradiseis also committed to providing full selection of quality products with the best prices and exceptional customer service. My daughter is 9 and its a little small for her. It is the customers responsibility to know the legality of the products ordered in their country. The bike is great, it is fun to ride and all of the functions seem to work perfectly. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund. PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal.