It then takes an average of two weeks to complete the repair process. It links to an online form for you to complete. If you would like to have your product evaluated for repair by one of our authorized repair centers, please CLICK HERE to move forward with the repair process. By signing in, you agree to TUMIs Privacy Policy and Terms & Conditions. Please note, accessories are not eligible for repair but will be replaced if under warranty. To move forward with this process please CLICK HERE to create your repair request. You will be first to know about the latest launches, promotions and all things TUMI. Should you experience any issues with your TUMI product, our experts are happy to assess the damage and determine whether or not it is in. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps. I was pleasantly surprised by the result. While international repairs can be submitted online or brought into a local TUMI retail store, they will only be serviced in the country where the repair request is submitted. Your browser's Javascript functionality is turned off. Our expertise extends to club covers and more. If you can break it, we can fix it! We have you covered with our handbag repairs. We also install dance taps and handle boot repairs! Follow the link to check the status of your repair. Does your purse meet all your needs perfectly? Please be sure to complete your contact information via the Contact Us page. By browsing this site you agree to these cookies being set. After completion, you will receive an email confirmation along with detailed shipping instructions. The Global Recovery System (GRS) program was offered with select collections by Hartmann prior to 2013. Please contact us at questions@hartmann.com to report a found bag. Well be in contact with you every step of the process to keep you up to date on the status of your repair. This will be communicated to you by the Authorized Repair Center, If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product, 4 digit material group number located on interior label. Please turn it on so that you can experience the full capabilities of this site. If you have a registered account, we have sent you information on how to reset your password. Check your email. Thanks for signing up but there is error occured. Sign Up for Email and get access to exclusive offers & the latest updates! A team member will contact you by phone to obtain this information securely if necessary within 2 business days. An agent will then contact you with your closest repair center details. Thorough knowledge and honest assessment of any footwear. If you did not receive an email with your gift card number, please check your spam or junk folder. Its likely we can salvage that favorite pair of shoes or the perfect purse repair. A link to reset your password will be emailed to you. If its something thats not our specialty, well refer you to someone who can fix it for you. A Request a Repair button will appear above. New luggage can be expensive. Be sure NOT to include any credit card information via this page. To find out more click. But, thats not a problem with our golf bag repairs! If that style is more than the cost of the original bag, you will be responsible for the remaining balance. Should your repair request result in the receipt of a gift card, it will be received via email. If the product is less than a year old, you will be reimbursed for the cost of shipping the item to our repair facility. Making the long journey around the course can take its toll on your bag. (Example below). Your product will need to be evaluated by our Authorized Repair Center. As you type in the search field, a list of keyword suggestions and matching results will be shown below. Thank you for creating an account on TUMI.com. Our repairs are fast and affordable, to ensure you dont miss your next tee time. We have a list of authorized third-party repair facilities that can also service your repairs. The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: When creating your repair ticket, your options of getting your product to the authorized repair center are below: You may choose to ship or personally bring your product to the authorized repair center. It was a very small piece that was broken, but I was expectin", "I brought in a book bag and was hoping to get the straps replaced. Saturday 9:00 AM - 2:00 PM. Should that product no longer be available, you can choose a similar style. Bring us your tired shoes, and well have you stepping great again in no time. Code: SAVE15 Shop Now, Free Standard Shipping on all Orders see details. ". Copyright 2022 Samsonite IP Holdings S.AR.L, If the product is repairable and covered under warranty, the product will be repaired at Hartmann's expense and returned to you, If the product is not repairable and is covered under warranty, the same product will be sent directly to you if it is in stock. If your TUMI product is out-of-warranty and deemed non-repairable, we will notify you via email. Invalid format. What happens when the strap breaks? Whether you need a new buckle or a toe tip repair, we have you covered. If you have any additional questions, please visit our Customer Service page online, TUMI uses cookies to improve your site experience. 15% Off Select Styles. Email address must contain @-symbol and domain extension, California Transparency in Supply Chain Act. Save that email to use in a TUMI owned retail store, online or call customer service directly to place your order. Return shipping costs are complimentary for in warranty repairs. If you still cannot locate it, please reach out to customer service for assistance. We would love to help you with additional types of repairs, from belt size adjustmentsto tire covers and more. However, you will be responsible for the repair costs and shipping fees to and from our repair facility. Please try again!!! We then request that you contact us to reach a resolution. Please note: Repair services and parts offered by anyone other than our Authorized Repair Centers are independent of Hartmann and are priced at their sole discretion. All correspondence will take place via email, so make sure to regularly check your inbox. Dont buy a new set if your zipper breaks, or you lose a wheel or foot. Please enter the email address associated with your account. We invite you to see us before throwing your things away. With over 20 years of experience, we are experts in a wide range of products and materials. To initiate a repair, scroll above and log into your TUMI.com account. Have you found the perfect handbag to match your favorite pair of shoes? TUMI products are made to exceed expectations, from their superior quality to their technical innovation. Register now to experience faster checkout, manage your wishlist, and register your TUMI purchases. While the program is no longer active, we will retain ownership information and relay found bag information, if reported. We look forward to meeting all your repair needs. For faster service, copy and paste the below questions, followed by your answers into the COMMENTS SECTION of our contact us page: USE OF AN UNAUTHORIZED REPAIR CENTER
Brentwood Shoe & Luggage Repair is the leading boot repair, handbag repair, and golf bag repair shop in St. Louis, Brentwood, Richmond Heights, Maplewood, and Clayton, MO. We soar above our competitors in service and quality. A number of our International and U.S. dealers have in-store repair facilities. ", "I took a name brand handbag with a broken hook on the strap in to be repaired. A request for repair can be submitted online or in a TUMI retail store. TUMI products deemed to be in warranty are eligible for complimentary repairs. Certain replacement parts are available for purchase, along with a small shipping charge. GLOBAL RECOVERY SYSTEM
Once we receive your repair request, you will be sent an email confirming receipt. TUMI products deemed out of warranty may still be eligible for repairs. Stop in today for expert repairs or contact our friendly staff at 314-968-9282. If you scroll to the top of this page and log into your TUMI.com account, a Check Repair Status button will appear. If the style costs less, you will receive a gift card for the difference. By creating an account, you agree to TUMIs Privacy Policy and Terms & Conditions. No worries. You must sign in or create an account to submit a Repair Request Form. If you break it, we can fix it. You dont have to try to find the perfect replacement. Simply bring your bags to our luggage and suitcase repair shop in St. Louis, MO, and well get you ready to travel again. Tuesday - Friday 8:30 AM - 5:30 PM Monday: ClosedTuesday: 8:30 AM - 5:30 PMWednesday: 8:30 AM - 5:30 PMThursday: 8:30 AM - 5:30 PMFriday: 8:30 AM - 5:30 PMSaturday: 9:00 AM - 2:00 PMSunday: Closed, "Old school and incredible craftsmanship. Thats why we stand behind each one. REPLACEMENT PARTS
If the product is unavailable, a comparable item will be sent. Please note any shipping costs to the repair center will be your responsibility. Brentwood Shoe & Luggage Repair also offers a complete line of shoe care products and accessories like shoelaces and luggage tags. In the case that a comparable product is unavailable, you will be contacted directly by a Hartmann representative, If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. Some items cannot be repaired, and in those rare instances we are happy to offer you a replacement. Please have the repair order number on hand. If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number. Great work. Our full line of repair services includes: From heels to half-soles, we are your local shoe heel repair experts. If the product is more than one year old and in warranty, you are only responsible for the cost of shipping the product to the TUMI repair facility. For warranty repair evaluation, your receipt will be required.
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